Top marks for Lufthansa First Class
Five stars for Lufthansa First Class in the top tier of the latest Skytrax rankings
Lufthansa has been awarded a 5-Star ranking for its First Class product and service package.
On board Lufthansa aircraft, the Skytrax rating system singled out the superb comfort of the First-Class cabin with ergonomically contoured seats, which convert into a fully flat, two-metre long bed. Top marks also went to Lufthansa in-flight entertainment, which offers movies in up to eight languages, a variety of TV and radio channels as well as a selection of CDs and audio books. Additionally, Skytrax awarded outstanding marks to Lufthansa’s First-Class cabin staff for their onboard service quality, which had lent an added note to the 5-Star rating and which had shown marked improvement over the past twelve months.
On the ground, the First-Class Terminal in Frankfurt scored 5-Star ratings across many of the assessment categories. Aside from exclusive service from personal assistants for HONs and First-Class passengers from a greeting on arrival at the airport through to check-in for their flight, the dedicated Terminal won acclaim for its comfortable armchairs and sofas as well as other amenities including quiet rooms with daybeds. A separate cigar lounge, spacious bathrooms offering high-quality toiletries as well as an extensive choice of hot or cold meals and fine drinks contributed to Skytrax top-tier ranking.
“This gratifying award with top marks is the impressive confirmation that our First Class belongs to the top rank worldwide,” said Peter Pollak General Manager UAE and Director Gulf, Afghanistan & Iraq, Lufthansa German Airlines. “Our passengers are delighted with our best class, and the Skytrax rating encourages us to make the exclusive First Class passenger experience with new ideas and additional offers on board and on the ground even more appealing.”
The quality analysis was conducted by the Skytrax research institute which specialises in rating airline products and service standards. At each airline, it scrutinizes widely diverse aspects related to customer satisfaction and service quality. Besides an airline’s onboard product, the study looks at all areas of an airline’s product and service standards on the ground. Skytrax introduced its independent, yearly star-ranking programme in 1999.
Deutsche Lufthansa AG is an Aviation Group comprising around 400 subsidiaries and affiliates. The Lufthansa Group is dedicated to quality and innovation, safety and reliability. Headquartered in Germany, the Group operates in five business segments – passenger transportation (Passenger Airline Group), logistics, MRO, catering and IT services. Passenger transportation is the Group’s core business: The airlines engaged in the passenger transportation business are Lufthansa Passenger Airlines (including Lufthansa Regional) Austrian Airlines, SWISS and Germanwings as well as stakeholdings in Brussels Airlines, JetBlue und SunExpress. In the 2011 business year, the airlines in the Lufthansa Group welcomed more than 100.6 million passengers on board their flights, making it Europe’s leading airline grouping. Operating through the Frankfurt, Munich, Dusseldorf, Vienna, Brussels and Zurich hubs, Lufthansa, Austrian Airlines, Brussels Airlines and SWISS jointly serve 283 destinations in 105 countries on four continents. The Group fleet currently consists of 696 aircraft – on order are another 168, valued at a total of more than 17 billion euros at list price and scheduled for delivery between 2012 and 2018. With its ongoing expenditure in fleet renewal, the Group is consistently making the fleet more cost-efficient and its operations more environment-friendly. Lufthansa Group employees more than 120,000 people and its revenues are totaling 28.7 billion euros. More details are available at www.lufthansa.com.