ETIHAD AIRWAYS APPOINTS VICE PRESIDENT GUEST SERVICES
Etihad Airways has appointed Linda Celestino as the airline’s Vice President Guest Services.
Ms Celestino has more than 25 years’ experience in the airline industry having held senior positions in her native Australia and the Middle East, as well as being President of the New York-based Airline Passenger Experience Association.
Most recently, Ms Celestino was General Manager Inflight Services and Product at Oman Air where she was responsible for cabin crew selection and training, as well as the guest experience.
Rick Allen, Etihad Airways’ Senior Vice President Operations, said: “We’re delighted to welcome Linda to Etihad Airways. She brings a wealth of experience and expertise to this crucial role which focuses on one of the most important aspects of our business – the guest.”
Ms Celestino started her career as cabin crew at Ansett Australia, progressing to become a Senior Manager in Guest Services and Guest Experience.
As President of the Airline Passenger Experience Association in New York, she played an important role in setting new standards of guest experience and service on an international level.
As Vice President Guest Services at Etihad Airways, Ms Celestino will be responsible for 6,000 cabin crew to ensure safe, inspired, consistent and innovative services, both on-board and across the airline’s global lounges.
Linda Celestino said: “It is a tremendous privilege to be appointed Vice President Guest Services for Etihad Airways. The airline has established itself as a world leader and pioneer in the hospitality and aviation industries and I’m excited to begin work with my new team and building the guest offering even further.”
Ms Celestino takes over the post of Vice President Guest Services from Aubrey Tiedt who has moved to a new role as Chief Customer Officer at Alitalia.
About Etihad Airways
Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to 111 existing or announced passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of 110 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 70 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and nine Airbus A380s.
Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways and Virgin Australia, and is in the process of formalising an equity investment in Swiss-based Etihad Regional, operated by Darwin Airline. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.
For more information, please visit: www.etihad.com