Fairmont Mayakoba - New Director of Sales and Marketing and Director of Operations
Lorena Vilchis & Rafael Torres, respectively
Fairmont Mayakoba in Riviera Maya would like to share an exciting news about a recent hiring of Lorena Vilchis as the director of sales and marketing and Rafael Torres as the director of operations.
Rafael Torres was hired as the director of operations at Fairmont Mayakoba. As director of operations, Rafael will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Rafael brings more than 28 years of experience to this position, beginning his leadership career in 1994 as Management Trainee, The Landmark Hotel, Shenzen, People´s Republic of China. In 2015, Rafael was appointed to his most recent position as Executive Assistant Manager at Armani Hotel in Dubai. Rafael holds a Bachelor of Science Degree in Hotel & restaurant Institutional Management. He is fluent in Spanish, English and French.
Lorena Vilchis was hired as the director of sales and marketing. Lorena brings over 25 years of professional experience to this position, beginning her sales career in 1993 at Hilton Cancun as International Group Sales Manager; she subsequently held progressive positions until she was appointed Director of Sales & Marketing in 2000. In 2012 Lorena joined Tropical Incentives DMC as VP of Business Development and in 2015 she was appointed to her most recent position as Director of Sales & Marketing, Hyatt Ziva Cancun, Mexico. Lorena holds a Bachelor of Arts, major in Tourism from Universidad Hispano Mexicana in Mexico. She is fluent in Spanish and English.