Hyatt Regency by Mall of America Hires New GM & DOSM
New General Manager and the New Director of Sales and Marketing
Hyatt Regency by Mall of America© is excited to share two exciting personnel announcements. the new general manager, Michelle Torguson and director of sales and marketing, Nanci Figueroa joining the team. Together, the two bring over 30 years of hospitality expertise to the property.
Torguson came to the Hyatt Regency from the Radisson Blu in Downtown Minneapolis. She first served as Hotel Manager before being promoted to General Manager of the hotel in late 2017. Torguson who has a passion for travel and staying in hotels enjoys new build hotels, where she can help to build a new team and watch as the talent works together to accomplish the same goals. This is certainly a role she takes pride in at the Hyatt Regency, where she oversees all operations for the hotel and works diligently to create the best experience possible for all guests.
Joining Torguson is Nanci Figueroa as director of sales and marketing. Figueroa recently relocated from Southern California where she served as Director of Sales at ETC Hotels for the venerable Shutters on the Beach as well as Hotel Casa del Mar and Canary Hotel. In her new role, Nanci develops and implements the total sales and marketing effort for the hotel to maximize profitability while maintaining customer satisfaction.