Royal Rose Hotel
1025 Sheikh Zayed the First (Electra/7th Street), Al Marzakiyah District, Abu Dhabi, United Arab Emirates UAE
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About Us

The Royal Rose is a luxurious 5-star hotel located in the heart of Abu Dhabi. Its exterior hints to a 17th century French palace. Its interior is equally opulent, with walls overlaid in intricate gold-leaf designs and accented with ornate chandeliers. The Hotel is within walking distance from the business hub, government institutions, shopping malls and other leisure facilities. The Abu Dhabi Corniche and promenade is a mere five-minute drive away.

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Guest Service Agent (Russian Speaker)

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Industry : Hotels & Resorts

Department : Front of House

Location : Abu Dhabi/United Arab Emirates UAE

Level : Staff Line level

Re-posted : 16 Apr 2022

Job Role : Guest Services Associate

Recruiter : Royal Rose Hotel

Job Ref : HOZ30847

Employment Type: Permanent

Job Type : Full Time

Validate Through : 2022-05-25

Salary Range (monthly): AED 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competitive Salary & Benefits Offered

Job Description For Guest Service Agent (Russian Speaker)

POSITION PURPOSE

To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests

ESSENTIAL FUNCTIONS

Ensure prompt, efficient and courteous reception / farewell of guests
Ensure the desk is fully operational, all necessary collateral and work tools available
Have full awareness of current daily status of Hotel
Be thoroughly conversant with all room types, décor and outlook
Run communication and recording of complaints; deal with complaints on first level; escalate to supervisor if needed
Be aware of daily functions, events, VIP and group arrivals
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Report to FO Shift Leader all issues
Provide all hotel information

SUPPORTIVE FUNCTIONS

Ensure full liaison with other members of the team
Assisting Concierge and Guest Relations if needed

REQUIRED JOB KNOWLEDGE, SKILLS AND ABILITIES

Must be able to speak, write and converse freely in English
Must be able to speak, write and converse freely in a language spoken in the area
Must be able to speak in one additional language other than the first two
Must be able to lift heavy luggage
Must be able to stand 8hrs a day while maintaining a smile and positive attitude
Must be proactive

Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
Good English communication skills
Positive attitude and willingness to learn and grow
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.