Salary Details

Salary Description: Competitive Salary & Benefits Offered

Job Description For Guest Service Agent (Russian Speaker)

POSITION PURPOSE

To welcome guests to the Hotel, answer guest questions and resolve guest problems.  To perform check in, check out duties and receive payments for guests

ESSENTIAL FUNCTIONS

• Ensure prompt, efficient and courteous reception / farewell of guests
• Ensure the desk is fully operational, all necessary collateral and work tools available
• Have full awareness of current daily status of Hotel
• Be thoroughly conversant with all room types, décor and outlook
• Run communication and recording of complaints; deal with complaints on first level; escalate to supervisor if needed
• Be aware of daily functions, events, VIP and group arrivals
• Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
• Report to FO Shift Leader all issues
• Provide all hotel information

SUPPORTIVE FUNCTIONS

• Ensure full liaison with other members of the team
• Assisting Concierge and Guest Relations if needed

REQUIRED JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, write and converse freely in English
• Must be able to speak, write and converse freely in a language spoken in the area
• Must be able to speak in one additional language other than the first two
• Must be able to lift heavy luggage
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude
• Must be proactive

• Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
• Good English communication skills
• Positive attitude and willingness to learn and grow
• Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
• Please apply online with your CV urgently.