Reservations Agent

Salary Details

Salary Description: Competetive Salary & Benefits Offered

Job Description For Reservations Agent

PURPOSE

•    To handle reservation enquiries and to convert them into bookings
•    To process enquires, bookings, amendments & cancellations thereof in the most effective and timely manner
•    To establish, develop and maintain good working relations with the bookers of all clients of the hotel in support of the sales effort
•    To apply the yield strategies and policies of the hotel to ensure maximum occupancy/revenue

RELATIONSHIPS
1.    Reports directly to the Reservation Supervisor/ Reservations  Manager
2.    Interacts with key departments of the hotel particularly Front Office, Sales & Marketing, Revenue Manager, Reservations & Banqueting 
3.    Interacts with the bookers across all market segments 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    To translate established yield policies into practice

•    To secure that all reservations enquiries and confirmations, amendments & cancellations thereof are handled in a professional, in line with established policies/standards & timely  manner

•    Secure that the rates contracted by clients are applied and that the business generated by them is tracked properly
•    Ensure rate policies and selling strategies are followed to maximize revenue

DUTIES AND RESPONSIBILITIES

•    To be constantly aware of the supply/demand situation of the market place and the competition set
•    To be constantly aware of the booking status for the next 7 days and the Best Available Rates offered
•    Receive process and confirm guest room reservations made by clients on the phone, letter or fax as per Royal Rose Hotel standard.
•    Input, modify or cancel phone reservations into the system correct and directly and file accordingly.
•    Attend to enquiries, complaints and requests regarding reservations.
•    Attends to specific request on airport transfers, visa applications, meet & assist services for the guests
•    Maintains established filing systems of all correspondence
•    Answer inquires and / or promotes hotel services and facilities. 
•    Answer questions on the rates, promotions and room type’s availability.
•    Follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
•    Put traces into reservations that require follow up. E.g. payment, visa, special request and rate discrepancy.
•    Check all the reservations for the next day arrival and ensure that all the pertinent information regarding the stay and special requests is being fulfilled.
•    Ascertain caller’s needs through open ended questions and try to sell higher / yield rooms.
•    Use guest recognition skills effectively.
•    To secure that all emails have been answered and there is nothing pending before completing the shift
•    Secures that all reservations, amendments & cancellations are tracked properly as far as market segments, clients/accounts and bookers are concerned
•    Secures that contracted rates applied appropriately
•    Secures that business generated by accounts is tracked properly
•    Secures that allotments contracted by clients are managed effectively
•    Perform any other duties that may be assigned from time to time by the immediate supervisor  and manager
•    Strict compliance with hotel’s credit policy
•    Aware of manual reservations in case of an unforeseen event of system breakdown or system maintenance
 

Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
Good English communication skills
Positive attitude and willingness to learn and grow
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.