Consummate and knowledgeable Hotel receptionist professional with experience in administering front office functions for luxury hotel. Excellent customer service professional with high social and interpersonal communication skills. 3 years of experience including customer service and hotel front office (reception) with extensive knowledge of the hospitality industry.
2017 - 2020 (3 Years)
SOURIAU Esterline Group, Morocco
- Answered product and service questions and offered information on related products br- Expanded new customer Net Promoter scores by 10% br- Placed and canceled an average of 150+ orders from customers, distributors, and agents a week br- Held online reunions with customers overseas br- Maintained a customer account information database (including canceling and updating customer accounts.) br- Prepared monthly reports on customer satisfaction <br> <br> <br>----Key achievements <br>. Maintained customer retention rate 40% above the company average <br>. Demonstrated professional etiquette and manners, improving 30% positive feedback <br>immediately2017 - 2017 (0Months)
Hotel Oumnia Puerto, Tangier, Morocco, Morocco
-- Organized and maintained employee files2015 - 2016 (1 Year)
Hotel Golden Tulip Farah, Tangier, Morocco, Morocco
-- Managed room reservations using Opera system