Sandman Hotel Group
310 1755 West Broadway, Vancouver, British Columbia, Canada
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About Us

Sandman Hotel Group is Canada’s fastest-growing, privately-owned hospitality company. A Canadian success story, we are continually refining our guest experience, finding new cities to call home, and we’re always on the move! By choosing Sandman Hotels, Resorts, Inns, Suites, or one of our premium Signature locations, you are guaranteed the extra measure of quality, comfort, and personal convenience you are looking for. Sandman Hotel Group proudly owns and operates 56 hotels in 4 countries with 51 locations across Canada, 3 in the UK, 1 in Ireland, and our first US location in Plano, Texas. In addition to great accommodations, you can enjoy a variety of dining options during your travels. Choose from a casual yet upscale dining experience at CHOP Steakhouse & Bar or enjoy a stylish meal in a relaxed environment at Moxie’s Grill & Bar. Alternatively, you can choose the convenience of Denny’s Restaurants, Shark Club Sport | Bar | Grill, Rockford Wok | Bar | Grill, or get together with friends at one of our popular lounges. At Sandman, we understand. For over 50 years, we have made it our business to take care of the details to ensure your stay with us is enjoyable, comfortable, and affordable.

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Reservations Manager

Industry : Other Industry

Department : Front of House

Location : Portmarnock, Ireland

Level : Staff Line level

Posted : 01 Aug 2022

Job Role : Reservations Manager

Recruiter : Sandman Hotel Group

Job Ref : HOZ63394

Employment Type: Permanent

Job Type :

Validate Through : 2022-09-08

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Manager

Under the general guidance of the Group Revenue Manager; assess, evaluate and ensure that long-term and short-term goals of Reservation Department are met.

To direct and manage the department to ensure an efficient, prompt, courteous, and proactive service to customers is provided, whilst ensuring that complex procedures are followed at all times, in accordance with Departmental Standards Operating Procedures.

To ensure the highest standards of guest care and customer satisfaction are maintained at all times.

QUALITY STANDARDS

RESERVATIONS:

To ensure the efficient day to day management of the reservations department

To ensure Reservation Agents maximise all available sales opportunities by encouraging the promotion of hotel facilities and rates.

To ensure all reservations enquiries and bookings (telephone, email) are handled in a prompt and efficient manner.

To oversee the management of Opera, interacting with various departments.

To carry out all tasks in accordance with procedures as outlined in the Reservations Standards Operating Procedures.

To supervise and co-ordinate the activities of Reservations Agents engaged in taking ,recording and cancelling bedroom reservations and ensuring that Standards Operating Procedures are followed all the times.

To ensure that all aspects of invoicing are followed at all times in accordance with the Hotel Policy. To minimise hotel bad debts by ensuring that the hotel policy for credit control is followed at all times.

To ensure maintenance of new reservations, amendments and cancellations.

To ensure all golf and spa and restaurant reservations are processed in line with department standards.

To liaise with Front Office and Housekeeping departments regarding any special guest requests, room allocations, queries.

To liaise with Group Revenue Manager in relation to rooms availability and rates..

Maintain file details of all reservations, amendments and cancellations and forward to Front Office on a daily basis

INFORMATION TECHNOLOGY:

Provide training on in-house systems e.g. Opera, DUETTO Revenue management software, Golf Reservations System, Restaurant & Spa booking system to all reservation agents

COMMUNICATION

To maintain effective communications with all Departments.

To assist in preparation and conducting regular departmental meetings.

PEOPLE MANAGEMENT

To ensure departmental members are conversant with and aware of Standards Operating Procedures and that those standards are fully implemented.

Utilises leadership skills and motivation to maximise employee productivity and satisfaction.

Monitors team work daily, and makes recommendations for improvement when needed

Challenge employees within department to achieve departmental goals, maximise occupancy and average room rate to maximise hotels revenue

Selection of potential staff in co-ordination with Group Revenue Manager and Human Resources function.

Assess training needs and develop training plans to meet customer needs and staff development.

HEALTH AND SAFETY

To have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.

To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.

To ensure the highest standards of personal presentation whilst wearing the company approved uniform.

To report, and where necessary, take action on incidents, accidents, fire, loss or damage.

OCCASIONAL DUTIES

To carry out any other reasonable duties as requested by the General Manager.

Attend meetings.

Attend Hotel & Golf Links Training.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Ireland to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**