Solutions-focused and driven IT professional with IT management, risk mitigation, and troubleshooting expertise across various industries including hospitality and engineering. Outstanding ability to cultivate collaborative environments with key stakeholders, senior staff members, and cross-functional teams to enhance operational efficiency. Skilled in aspects of system administration, framework organisation/arrangement, and bespoke assistance with key focus on ideal operational execution and customer satisfaction. Highly adept at executing large-scale projects in fast-paced and dynamic environments, welcoming new challenges eagerly. Possess ITIL V4 Foundation Certificate in IT Management.
Axelos Global Best Practice (People Cert)
NetTech India
Small Industry Service Institute, Govt. Of India Certified (SISI)
Jet King Hardware And Networking Institute, Goa
Microsoft
2019 - Present (5 Years)
Citymax Hotels by Landmark Group, United Arab Emirates UAE
Spearheaded management of property data centre, general departmental budget, department staff, and annual capital project budgets. Mentored and drove property staff teams to enhance both technical and administrative skills while maximising individual potential. Ascertained staff compliance with corporate standards for hardware and information management. Recommended and implemented new standards or changes when appropriate and oversaw numerous projects. Liaised with senior executives to plan changes and effects thereof. Cultivated collaborative environments with stakeholders to foster effective cross-functional teams and ensure accuracy, problem-solving, and prompt task completion. Orchestrated routine performance measurement and operations reviews to guarantee continued compliance with IT policies, best practices, and expectations. Aided new hotels in set up and commission of IT infrastructure and provided training in Opera, including PMS, Micros-POS, Prologic, Symphony, FMC Material Control, Sun System, and Back Office. Formed legitimate associations with key business partners, building and maintaining strong relationships to maximise operations. <br>● Championed IT operations for six Citymax UAE properties. <br>● Led design, development, implementation, and coordination of systems, policies, and procedures, managing transition to work-from-home for 100% of employees. <br>● Supervised IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centres, Disaster Recovery facilities, telecommunications, Internal reporting, database management and IT help desk. <br>● Led team of five core developers and 12 members in support helpdesk, overseeing implementation and monitoring. <br>● Successfully migrated legacy webmail from Rackspace to Office 365. <br>● Changed legacy Wi-Fi model to centralized HSIA Wi-Fi gateway for multiple properties.2012 - 2018 (6 Years)
Beverly PaResidences by The Ascott Limited, India
Set up and dispatched IT and correspondence structures for best in-class exercises and lodgings. Coordinated total IT tasks and guaranteed advantage. Managed IT framework, Wi-Fi setup, and configuration of Cisco\s indoor/outdoor access points. Monitored and troubleshot Cisco WLAN and enterprise network. Oversaw Cisco 5500 Series Wireless Controller, Cisco Secure ACS controller Version 5.5, Pelco IP based Dome, PTZ Security Cameras, and surveillance systems. Provided assistance to hotels by installing and commissioning IT Infrastructure, including training in WinHMS Enterprise (PMS, POS and Back Office ERP, and Opera). Supported key IT activities such as WinHMS PMS, corporate site, and ERP (Bookkeeping Frameworks, Finance, Payroll and MMS). Ensured vendor compliance with SLAs. <br>● Ensured viable and continuous execution of IT and correspondence frameworks for entire property comprising of 790 units. <br>● Coordinated setup of IT frameworks of inns to ascertain achievement of IT expectations and prompt execution in line with undertaking program. <br>● Implemented cost-effective Wi-Fi services in hotels to diminish costs. <br>● Successfully opened hotel and managed all IT operations, including pre-opening of 795 Rooms and setup of Cisco Switches, Access Points, EPBX, IP telephones, and internet setup for guests in every room. <br>● Managed various domains including Voice, LAN, WAN, Security External Management of IT infrastructures (outsourcing).2010 - 2012 (2 Years)
Fortune Park Hotels by ITC Welcom Group, India
Directed management and maintenance of Domain Server Mail Server, IDS Enterprise Server (Property Management System IDS V4.1.28), Symantec Antivirus Server, and Farvision ERP for Real Estate. Introduced call billing software Telesoft, fully integrated with IDS. Championed installation and maintenance of AD, DHCP services, including planning and implementation of group policies. Delivered Wi-Fi internet connection to guests, overseeing Siemens EPBX Voice server, SonicWall firewall, and Sophos. Monitored Panasonic/D-link IP and Analog security cameras and surveillance systems. Performed backup and retrieval of web servers and configuration files for other web devices. Preserved and offered bespoke end-user support on IDS Enterprise v4.1.28 PMS (Property Management system). Controlled aspects of Windows XP/2000/2003/ W7, such as installation, configuration, and troubleshooting. Led software installation, antivirus updates, service packs, and configuration of hardware devices, peripherals, and installation of different software. Planned, designed, and managed remote Access point. <br>● Independently executed successful pre-opening of 102 rooms for 5-star hotel, from server setup to guest Wi-Fi PMS system, and back office IT setup, demonstrating expertise in hotel launches and pre-openings. <br>● Implemented Onity Key card machine and interface with PMS arrangement of IDS programming.2005 - 2010 (5 Years)
Acron Lifestyles Pvt Ltd Goa, India
Initiated tasks across organisation and maintained server with Windows Server 2008, Windows Server 2003 (standard version) and Windows Server 2003. Undertook release R2 and set up both server and investigation of system equipment and programming. Troubleshot system, networks, computer hardware, and computer peripherals such as printer and modem. Executed assembly, optimisation, and issue management of various computer and network arrangements. Utilised Retail Pro Software for data entry, server maintenance, and data exchange to remote computer and client. Built customer records, Windows 2003 area bunches, and updated consent/customer entry security in line with organisational arrangements. Collaborated with executives and DNS organisations, completing daily server checks pertaining to Circle Space and CPU Usage, refreshing stock of servers when required. Contributed to installation and configuration of various servers on Windows Platform, such as installation and configuration of Exchange Server 2003. Orchestrated troubleshooting of domain, users, and computer-related concerns. Crafted roaming and mandatory profile on Windows environment. <br>● Managed all systems, servers, and applications as System Administrator. <br>● Awarded opportunity to work with work with Corporate Office, manging the IT infrastructure.