Experienced Front Office Executive with Over 5 years of experience in the Luxury Hotels. Have extensive Front Office backgrounds and strong operational skills with a focus on Guest needs and satisfaction. Adapted at introducing new luxury standards, improvements to Guest service and efficiency. Providing exceptional guest service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations.
Date Of Birth: 12 Feb 1995
Industry: Hotels & Resorts
Department: Front of House
Job Level: Supervisor
Current Country: United Arab Emirates UAE
Education Level: Graduation
April 2013 - April 2017
Tripura University,, United Arab Emirates UAE
July 2015 - July 2016
Ashok Institute of Hospitality & Tourism Management., United Arab Emirates UAE
January 2011 - January 2013
Tripura Board of Secondary Education, United Arab Emirates UAE
October 2019 - September 2020 (1 Year)
Wahaj Boulevard Hotel Mahboula Kuwait, Kuwait* Supervise the Efficient Operations of front office including Check-in Check-out procedures. * Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. * Demonstrate a high level of customer service at all time. * Understand thoroughly all hotel room categories, room rates packages, promotions and other general product knowledge necessary to perform daily duties.
September 2017 - September 2019 (2 Years)
Hotel Yogi Executive Mumbai India, India* Greet, Check-in and Check-outs and settle guest accounts while ensuring all service standards are followed. *Coordinate with the sales marketing team to ensure maximum sales of the hotel room. * Demonstrate positive leadership characteristics, with inspire Team Members to exceed standers. * Perform bookkeeping, reservations and clerical duties. * Maintains a friendly, cheerful and courteous demeanor at all times.
August 2016 - September 2017 (1 Year)
Golden Landmark Resort Mysuru India, India* Welcome guests upon their arrival and assign rooms. * Perform all check-in and check-out tasks. * Provide information about our hotel, available rooms, rates and amenities. * Liaise with necessary staff including Housekeeping and maintenance to address any problem or complains made by guest. * Maintain a neat and orderly front desk and reception area. * Ensure all SOPs (Standard Operation Procedures) are followed
July 2015 - July 2016 (1 Year)
Lalitha Mahal Palace Hotel Mysuru India, India* Greeting trained on all front office functions. <br>* Escort the guest to the room and explain all hotel and rooms facilities. <br>* Maintain an inventory of reservation, vacancies and room assignments. <br>* Report to front office manager any maintenance that needs attention at the Lobby. <br>* Attending phone calls, and forwarding them to the concerned people. <br>* Receiving couriers and forwarding them to the addressed people.