2022 - Present (2 Years)
VOCO™ AN IHG Hotel, United Arab Emirates UAE
To oversee all daily duty locations and responsibilities of Security Associates. <br> <br>Coordinate a smooth daily operation as per the department standard and Manager’s direction. <br> <br> Ensuring effective communication and information exchange between the management and security staff. <br> <br>To ensure all Security Associates are aware of and adhering to the company Policies and Procedures. <br> <br>Conducts an effective shift hand over, including briefing all staff of relevant events and information. <br> <br>Taking possession of departmental property and responsibility for their safekeeping <br> <br>Initiates investigation of crimes committed against property and persons. <br> <br>Writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up <br> <br>Be correct, secure and courteous in handling any disciplinary or criminal case. <br> <br>Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management. <br> <br>Responsible for the security of the Hotel\s assets including but not limited to guests, colleagues, contractors and visitors.2015 - 2020 (5 Years)
Radisson Royl Hotel Dubai, United Arab Emirates UAE
● Meeting and greeting all guests in the lobby and assisting them accordingly. <br>● Directing all guests to various places within the hotel plus advising them on the various activities happening in the hotel. <br>● Attending to all hotel emergencies in a calm and professional manner. <br>● Issuing and collection of all security entry passes. <br>● Stopping all unauthorized personnel into the hotel and reporting the same to my supervisor for follow up. <br>● Reporting and making a follow up on all incidents in a timely and professional manner. <br>● Verifying, recording and filing all property removal authorizations forms to corresponding files <br>● Patrolling the property and this includes car patrolling and fire patrolling to identify and report any discrepancies <br>● Ensuring lost and found property is collected and details entered in the appropriate register and stored appropriately <br>● Ensuring all lost and found inquiries are taken and follow up is made as per procedure. <br>● Adhering to company policies. <br>● Well knowledge of CCTV duties and responsibilities.