Brain Bench
CISCO
AXELOS
AXELOS
Microsoft
Microsoft
Project Management Institute
2009 - Present (15 Years)
Al-Rashed Group Holding Co., Kuwait
Daily IT Operations Development. <br>Support the Management in developing the latest Technology. <br>Ensure that all the business requirements are managed in accordance to the policies and procedures. <br>Managing vendor SLA, contracts management for relevant systems and services. <br>Collaborates with other departments (e.g., Risk, Compliance, Internal Audit) to address compliance issues and resolutions. <br>Responsible for maintenance and management of IT equipment at the DR facility. <br>Managing IT Service Desk and responsible for efficient and effective running of the IT Service Desk function as per the industry leading practices. <br>Support Management in forecasting yearly IT budgets and managing financial performance so that the department is able to deliver services as required by the company and to other sister concern.