Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates. Forecasting pricing and revenue based on demand and market trends. Evaluating trends in the economy and hospitality industry, creating promotional plans to increase revenue.
Handling of all reservations by telephone, fax, e-mail.
• Updating Rates and Inventory, Stop sell Through Channel Manager.
• Updating reservations in the PMS received via the interface
• Adhere to all reservation standards
• Understand and be able to answer all questions about rates, room categories and
seasonality
• Sell rates according to availability.
• Maintain and develop guest contact
• Handle all reservation documents and correspondence correctly and conscientiously
• Apply company credit policy
• Pass on sales leads to Sales managers
• Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room
• Efficient and complete communication with all other departments, especially front
desk, accounting and sales.
Charging Credit card.
• Complete knowledge of the property management system
• Working knowledge of Microsoft Word and Excel, Internet and e-mails.
• Training new team members and daily reservations training to the staff.
• Creating rate codes in PMS as per packages and promotions.
• Participate in team or department meetings
• Approach manager in case of help needed
• Cooperate with and assist team members
• Participation in trainings offered is expected
• Never be too shy to ask questions!
• Be able to clearly communicate information to guests or colleagues
• Always be courteous and polite towards guests and colleagues
2016 - Present (8 Years)
Deltin Suites, India
Handling of all reservations by telephone, fax, e-mail.2007 - 2012 (5 Years)
Kempinski Hotel Mall Of The Emirates, United Arab Emirates UAE
Handling of all reservations by telephone, fax, e-mail.