I am a self-motivated professional with more than 15+ years of experience in Dubai ,providing comprehensive travel planning and support to a broad range of clients. Being part of an organization like Al Rostamani Travel and Dnata Travel for the past 12+ years has helped me gain substantial knowledge of Reservation, customer service and customer satisfaction including experience in training and call floor assistance and coaching, which I would like to bring to your organization. My expertise lies in Airline Reservation, Holiday Packages and tour products with consultation of Visa and following up for individuals, groups, and businesses while responding to and resolving customer questions and concerns. My Job Accountabilities summarized as below Maximize the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize the revenue. All types of travel products such as Flight booking, Hotel, Tours and transfers Listen to our customers carefully, understanding their exact needs and requirements. Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements. Checking the queues and updating about the changes and Rebook/reroute passengers ensuring customer satisfaction is maintained and complaints are minimized.