Abrar Ahmed
IT Manager @ Kuramathi Island Resort MaldivesHyderabad, Maldives
About
16 years of core IT experience in management, architecture, analysis, design, development & implementation/integration. Worked as a I.T.Manager Kuramathi Island Resort Maldives (390 Rooms) 2 km Island Reporting directly to Director of Finance. IT / Systems Manager Duties and Responsibilities: A warm personality, attentive and smartly presentable. Committed to delivering high levels of customer service. Responds courteously and efficiently to queries and problems from guests and system users. Ensures cleanliness of all data equipment and computer rooms. He / She must be a self-starter, alert, energetic, responsible and flexible. Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. Ability to troubleshoot hardware and software problems. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause Analysis on a problem. Must know the Network fundamentals, general network setup and device configuration. Good knowledge of server hardware, Disk storage technology, I/O devices. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. Background in highly available systems and image capture/management systems. Extensive knowledge on Active Directory, Management and Implementations.
Basic Info
Date Of Birth: 31 May 1978
Industry: School/Institute/University
Department: IT and Computers
Job Level: Management
Job Role: IT Manager
Nationality: India
Town/City: Hyderabad
Current Country: Maldives
Education Level: Graduation
Experience
-
IT Manager
December 2015 - Present (6 Years)
Kuramathi Island Resort Maldives, Maldives
IT / Systems Manager Duties and Responsibilities: <br>A warm personality, attentive and smartly presentable. <br>Committed to delivering high levels of customer service. <br>Responds courteously and efficiently to queries and problems from <br>guests and system users. <br>Ensures cleanliness of all data equipment and computer rooms. <br>Self-starter, alert, energetic, responsible and flexible. <br>Responsible for smooth functioning and co-ordination of vendors for <br>Guest Internet, Property Management Systems - PMS, Point of Sale - <br>POS, IPTV, Telephony systems and other software vendors. <br>Able to troubleshoot hardware and software problems. <br>Responsible for overseeing and handling network configuration, <br>Servers, Workstations, Networking equipment, PABX, email <br>accounts, and also support for the underlying server/desktop <br>infrastructure. <br>Capable of doing Root Cause Analysis on a problem. <br>Well know the Network fundamentals, general network setup and <br>device configuration. <br>Good knowledge of server hardware, Disk storage technology, I/O <br>devices. <br>Skilled in usage of system level profiling tools and network <br>monitoring systems to aid in application performance profiling <br>Knowledge of network infrastructure, including CAT5/6 cabling, <br>wireless networks, network switches, WAN/LAN, domain controller, <br>Active Directory, firewall and VPN applications. <br>Background in highly available systems and image <br>capture/management systems. <br>Extensive knowledge on Active Directory, Management and <br>Implementations. <br>Prepare Implement Preventive Maintenance Schedule for all IT <br>hardware Software. <br>Manage leadership in the establishment of project scope, technical <br>strategy, cost, budget and staff support requirements with new IT <br>initiatives. <br>Prepare Policy Procedures for the IT Department and for the user <br>department. <br>Managing Disaster Recovery Process and ensuring regular daily <br>backup is taken. <br>Anti-virus setup and day to day support. <br>Able to plan, assign and take the report from the IT team. <br>Identifies and implements solutions to user challenges and concerns <br>associated with the use of personal computer equipment. <br>Ensure that policies and procedure relating to PCI compliance are <br>updated. <br>Maintains a system error / progress log book and deals with <br>reported problems. <br>Responsible to ensure that IT Audit points are implemented as per <br>relevant Standard operating Procedures. <br>Monitors and maintains proper inventory of hardware and software <br>license. <br>Aware of IT Security Policies and ensures implementation through <br>regular staff training. <br>Keep updated with latest hotel technology and security risks on a <br>regular basis. <br>Able to perform other IT or Systems related task assigned by the <br>management. <br>Application working with : Opera, Micro 3700 , Sun Back Office,MC <br>Material Control, Onity key card. Inngate Wifi, Fortigate 300C, Spa <br>Connect - E-Facility, Micros Interface PC, nComputing Server office 365 <br>email. <br>Network : Separate VLAN for VOICE, ADMIN, GUEST , POS, STAFF WIFI <br>CCTV and Management. Recenetly sucessfuly upgrade CALIX – E 7 GPON <br>Technology. Deployed single mode fiber <br>Server : All server maintance as per International standard <br>User work station 210 <br>POS : Currently running 14 FB Outlet. <br>POS Retail : 5 Retail outlet. <br>Total POS Count 70 <br>Resort Telephone implemented to 3CX <br>Guest Room IT facility : Guest WI-FI , Telephone , IP –TV Television <br>Managed Guest facility Apps for resort information. -
IT Manager
November 2013 - November 2015 (2 Years)
The Park Hotel, India
Application worked with : Opera 5.0 , Micro 9700 , Prolofic Back Office -
IT Manager
August 2012 - August 2013 (1 Year)
OnetoOne Hotel/Resort, United Arab Emirates UAE
Application working with : Opera 5.0 , Infrasys , IDS, Nec PABX
• Installing, Microsoft Windows 2008 Server. (VMware)
• Providing first level support for all hotel systems within the hotel
• Coordinate appropriate I.T. training programs for all properties in the Cluster (where applicable).
• Research and identify business opportunities for technology and report findings and conclusions to upper management
• Participate in Executive Committee, Departmental and operations meetings as appropriate
• Setup users in Identity Manager; assist with registration as required
• Use network monitoring tools to perform periodic health check of systems
• Strong technical design experience
• Experience working with network infrastructure such as CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications
• Troubleshoot hardware and/or software problems
• Identify, train and develop an appropriate staff member to provide continuity of I.T. related services when Systems Administrator is absent.
• Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Monitors, ensures and manages the acquisition and maintenance of property based systems.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Maintains, inspects and repairs equipment
• Budgeting for Pre-Opening CCTV with technical specification.
• Budgeting for pre-Opening PABX/Low current system with technical specification. -
Cluster IT Manager
January 2009 - July 2012 (3 Years)
Al Hamra Hotel Dubai/Sharjah, United Arab Emirates UAE
Worked with following hotel application’s: IDS , AVAYA PABX -
IT Manager
January 2006 - November 2008 (2 Years)
Moevenpick Hotel Jeddah, Saudi Arabia
Worked with following hotel application’s:
1. Protel ( Front office Apllication) PMS
2. Data plus (Back office)
3. Micros 9700
4. Dynawin ( Engeneering Dept)
5. Paytrax (Employee time punching machine)
6. Fidelio Material Control (MC) -
IT Supervisor
April 2003 - December 2005 (2 Years)
: Hyatt Regency Makkah, Saudi Arabia
joined as a IT supervisor / Asstt I.T.Manager
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