16 years of core IT experience in management, architecture, analysis, design, development & implementation/integration. Worked as a I.T.Manager Kuramathi Island Resort Maldives (390 Rooms) 2 km Island Reporting directly to Director of Finance. IT / Systems Manager Duties and Responsibilities: A warm personality, attentive and smartly presentable. Committed to delivering high levels of customer service. Responds courteously and efficiently to queries and problems from guests and system users. Ensures cleanliness of all data equipment and computer rooms. He / She must be a self-starter, alert, energetic, responsible and flexible. Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. Ability to troubleshoot hardware and software problems. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause Analysis on a problem. Must know the Network fundamentals, general network setup and device configuration. Good knowledge of server hardware, Disk storage technology, I/O devices. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. Background in highly available systems and image capture/management systems. Extensive knowledge on Active Directory, Management and Implementations.
December 2015 - Present (6 Years)
Kuramathi Island Resort Maldives, Maldives
IT / Systems Manager Duties and Responsibilities: <br>A warm personality, attentive and smartly presentable. <br>Committed to delivering high levels of customer service. <br>Responds courteously and efficiently to queries and problems from <br>guests and system users. <br>Ensures cleanliness of all data equipment and computer rooms. <br>Self-starter, alert, energetic, responsible and flexible. <br>Responsible for smooth functioning and co-ordination of vendors for <br>Guest Internet, Property Management Systems - PMS, Point of Sale - <br>POS, IPTV, Telephony systems and other software vendors. <br>Able to troubleshoot hardware and software problems. <br>Responsible for overseeing and handling network configuration, <br>Servers, Workstations, Networking equipment, PABX, email <br>accounts, and also support for the underlying server/desktop <br>infrastructure. <br>Capable of doing Root Cause Analysis on a problem. <br>Well know the Network fundamentals, general network setup and <br>device configuration. <br>Good knowledge of server hardware, Disk storage technology, I/O <br>devices. <br>Skilled in usage of system level profiling tools and network <br>monitoring systems to aid in application performance profiling <br>Knowledge of network infrastructure, including CAT5/6 cabling, <br>wireless networks, network switches, WAN/LAN, domain controller, <br>Active Directory, firewall and VPN applications. <br>Background in highly available systems and image <br>capture/management systems. <br>Extensive knowledge on Active Directory, Management and <br>Implementations. <br>Prepare Implement Preventive Maintenance Schedule for all IT <br>hardware Software. <br>Manage leadership in the establishment of project scope, technical <br>strategy, cost, budget and staff support requirements with new IT <br>initiatives. <br>Prepare Policy Procedures for the IT Department and for the user <br>department. <br>Managing Disaster Recovery Process and ensuring regular daily <br>backup is taken. <br>Anti-virus setup and day to day support. <br>Able to plan, assign and take the report from the IT team. <br>Identifies and implements solutions to user challenges and concerns <br>associated with the use of personal computer equipment. <br>Ensure that policies and procedure relating to PCI compliance are <br>updated. <br>Maintains a system error / progress log book and deals with <br>reported problems. <br>Responsible to ensure that IT Audit points are implemented as per <br>relevant Standard operating Procedures. <br>Monitors and maintains proper inventory of hardware and software <br>license. <br>Aware of IT Security Policies and ensures implementation through <br>regular staff training. <br>Keep updated with latest hotel technology and security risks on a <br>regular basis. <br>Able to perform other IT or Systems related task assigned by the <br>management. <br>Application working with : Opera, Micro 3700 , Sun Back Office,MC <br>Material Control, Onity key card. Inngate Wifi, Fortigate 300C, Spa <br>Connect - E-Facility, Micros Interface PC, nComputing Server office 365 <br>email. <br>Network : Separate VLAN for VOICE, ADMIN, GUEST , POS, STAFF WIFI <br>CCTV and Management. Recenetly sucessfuly upgrade CALIX – E 7 GPON <br>Technology. Deployed single mode fiber <br>Server : All server maintance as per International standard <br>User work station 210 <br>POS : Currently running 14 FB Outlet. <br>POS Retail : 5 Retail outlet. <br>Total POS Count 70 <br>Resort Telephone implemented to 3CX <br>Guest Room IT facility : Guest WI-FI , Telephone , IP –TV Television <br>Managed Guest facility Apps for resort information.November 2013 - November 2015 (2 Years)
The Park Hotel, India
Application worked with : Opera 5.0 , Micro 9700 , Prolofic Back OfficeAugust 2012 - August 2013 (1 Year)
OnetoOne Hotel/Resort, United Arab Emirates UAE
Application working with : Opera 5.0 , Infrasys , IDS, Nec PABXJanuary 2009 - July 2012 (3 Years)
Al Hamra Hotel Dubai/Sharjah, United Arab Emirates UAE
Worked with following hotel application’s: IDS , AVAYA PABXJanuary 2006 - November 2008 (2 Years)
Moevenpick Hotel Jeddah, Saudi Arabia
Worked with following hotel application’s:April 2003 - December 2005 (2 Years)
: Hyatt Regency Makkah, Saudi Arabia
joined as a IT supervisor / Asstt I.T.Manager