Abrar Ahmed

• IT Manager

  December 2015 - Present (6 Years)

  Kuramathi Island Resort Maldives, Maldives

  IT / Systems Manager Duties and Responsibilities: <br>A warm personality, attentive and smartly presentable. <br>Committed to delivering high levels of customer service. <br>Responds courteously and efficiently to queries and problems from <br>guests and system users. <br>Ensures cleanliness of all data equipment and computer rooms. <br>Self-starter, alert, energetic, responsible and flexible. <br>Responsible for smooth functioning and co-ordination of vendors for <br>Guest Internet, Property Management Systems - PMS, Point of Sale - <br>POS, IPTV, Telephony systems and other software vendors. <br>Able to troubleshoot hardware and software problems. <br>Responsible for overseeing and handling network configuration, <br>Servers, Workstations, Networking equipment, PABX, email <br>accounts, and also support for the underlying server/desktop <br>infrastructure. <br>Capable of doing Root Cause Analysis on a problem. <br>Well know the Network fundamentals, general network setup and <br>device configuration. <br>Good knowledge of server hardware, Disk storage technology, I/O <br>devices. <br>Skilled in usage of system level profiling tools and network <br>monitoring systems to aid in application performance profiling <br>Knowledge of network infrastructure, including CAT5/6 cabling, <br>wireless networks, network switches, WAN/LAN, domain controller, <br>Active Directory, firewall and VPN applications. <br>Background in highly available systems and image <br>capture/management systems. <br>Extensive knowledge on Active Directory, Management and <br>Implementations. <br>Prepare Implement Preventive Maintenance Schedule for all IT <br>hardware Software. <br>Manage leadership in the establishment of project scope, technical <br>strategy, cost, budget and staff support requirements with new IT <br>initiatives. <br>Prepare Policy Procedures for the IT Department and for the user <br>department. <br>Managing Disaster Recovery Process and ensuring regular daily <br>backup is taken. <br>Anti-virus setup and day to day support. <br>Able to plan, assign and take the report from the IT team. <br>Identifies and implements solutions to user challenges and concerns <br>associated with the use of personal computer equipment. <br>Ensure that policies and procedure relating to PCI compliance are <br>updated. <br>Maintains a system error / progress log book and deals with <br>reported problems. <br>Responsible to ensure that IT Audit points are implemented as per <br>relevant Standard operating Procedures. <br>Monitors and maintains proper inventory of hardware and software <br>license. <br>Aware of IT Security Policies and ensures implementation through <br>regular staff training. <br>Keep updated with latest hotel technology and security risks on a <br>regular basis. <br>Able to perform other IT or Systems related task assigned by the <br>management. <br>Application working with : Opera, Micro 3700 , Sun Back Office,MC <br>Material Control, Onity key card. Inngate Wifi, Fortigate 300C, Spa <br>Connect - E-Facility, Micros Interface PC, nComputing Server office 365 <br>email. <br>Network : Separate VLAN for VOICE, ADMIN, GUEST , POS, STAFF WIFI <br>CCTV and Management. Recenetly sucessfuly upgrade CALIX – E 7 GPON <br>Technology. Deployed single mode fiber <br>Server : All server maintance as per International standard <br>User work station 210 <br>POS : Currently running 14 FB Outlet. <br>POS Retail : 5 Retail outlet. <br>Total POS Count 70 <br>Resort Telephone implemented to 3CX <br>Guest Room IT facility : Guest WI-FI , Telephone , IP –TV Television <br>Managed Guest facility Apps for resort information.
• IT Manager

  November 2013 - November 2015 (2 Years)

  The Park Hotel, India

  Application worked with : Opera 5.0 , Micro 9700 , Prolofic Back Office
• IT Manager

  August 2012 - August 2013 (1 Year)

  OnetoOne Hotel/Resort, United Arab Emirates UAE

  Application working with : Opera 5.0 , Infrasys , IDS, Nec PABX
  
  • Installing, Microsoft Windows 2008 Server. (VMware)
  • Providing first level support for all hotel systems within the hotel
  • Coordinate appropriate I.T. training programs for all properties in the Cluster (where applicable).
  • Research and identify business opportunities for technology and report findings and conclusions to upper management
  • Participate in Executive Committee, Departmental and operations meetings as appropriate
  • Setup users in Identity Manager; assist with registration as required
  • Use network monitoring tools to perform periodic health check of systems
  • Strong technical design experience
  • Experience working with network infrastructure such as CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications
  • Troubleshoot hardware and/or software problems
  • Identify, train and develop an appropriate staff member to provide continuity of I.T. related services when Systems Administrator is absent.
  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones.
  • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Monitors, ensures and manages the acquisition and maintenance of property based systems.
  • Analyzes information, identifies current and potential problems and proposes solutions.
  • Maintains, inspects and repairs equipment
  • Budgeting for Pre-Opening CCTV with technical specification.
  • Budgeting for pre-Opening PABX/Low current system with technical specification.
• Cluster IT Manager

  January 2009 - July 2012 (3 Years)

  Al Hamra Hotel Dubai/Sharjah, United Arab Emirates UAE

  Worked with following hotel application’s: IDS , AVAYA PABX
• IT Manager

  January 2006 - November 2008 (2 Years)

  Moevenpick Hotel Jeddah, Saudi Arabia

  Worked with following hotel application’s:
  
  1. Protel ( Front office Apllication) PMS
  2. Data plus (Back office)
  3. Micros 9700
  4. Dynawin ( Engeneering Dept)
  5. Paytrax (Employee time punching machine)
  6. Fidelio Material Control (MC)
• IT Supervisor

  April 2003 - December 2005 (2 Years)

  : Hyatt Regency Makkah, Saudi Arabia

  joined as a IT supervisor / Asstt I.T.Manager

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