Computer Science Graduate with extensive experience in IT Support, Dept: (IT), industry: (IT Solution providers, E-Commerce, and Health care association), Location: (UAE, and Pakistan).
I am highly skilled in Configuring IT technology and execute basic changes while following standard operating procedures and change/release management policies.
My 08+ years of solid background in IT Support has allowed me to build, manage, lead, and work with teams with exceptional performance.
As a holder of a Bachelor in Computer Science Degree with VMware, Cisco, and Microsoft Certifications I can competently execute assigned IT tasks within a given time.
I am proficient in the installation, configuration, and troubleshooting of IT infrastructures (Hardware, Software, and Network)
Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies
Providing Helpdesk IT support to End users on Microsoft Windows XP/7/10, Microsoft Windows Server 2012 Services support (Email, DHCP, DNS, Active Directory), Microsoft Office 2003/2007 products (Outlook, Word, Excel, PowerPoint, Access), Office 365, Slack, Zoom (Remote Conferencing), Bit-Locker, Log-Mein/Team Viewer and Anti-virus Programs
Troubleshooting and maintenance of Computer Systems (Laptop/Desktop (Windows/Mac), Network managed Printer/Photo Copier/Scanner), basic LAN/WAN connectivity and other tasks as assigned
2019 - Present (5 Years)
Ovesian's IT Solution Experts, Pakistan
(A leading IT Solution Provider based in Sukkur)2017 - 2019 (2 Years)
Noon E-Commerce Outsourced by TASC, United Arab Emirates UAE
(A leading E-Commerce based in Dubai “noon.com”)2013 - 2016 (3 Years)
A&S IT Solution Provider, Pakistan
(A leading IT Solution Provider based in Sukkur)2012 - 2013 (1 Year)
MSFH – OCA, Rain Flood Response Project Moro, Pakistan
(A leading private international health care association)2010 - 2011 (1 Year)
MSFH – OCA, Flood Emergency Project Sukkur, Pakistan
Responsibilities: