Having worked in telecommunications in the past 9 years, I have gained the customer experience and management/Team leader skills required to motivate and influence call center team members to achieve their goals and company KPIs. Also experienced in handling and resolving internal system and process issues as well as coordinating with communications regulators to resolve complaints. I am an accomplished customer service representative, with experience across an extensive range in billing, technical, and complaints departments. Meets the key performance indicators and delivers superior performance resulting in customer satisfaction. Proven ability to establish rapport with the customer and operates with a strong sense of urgency and thrives in a fast-paced environment. With the extensive experience that I have gained in the customer service industry I know that I will be a great addition to the organization.