2020 - Present (4 Years)
Address Beach Resort, United Arab Emirates UAE
Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.2018 - 2020 (2 Years)
Zabeel House By Jumeirah The Greens, United Arab Emirates UAE
Ensure accurate and efficient in attending and checking guests in and out procedures - welcoming guests, guest registration and folio management. <br> Assigning and blocking rooms, understanding thoroughly all hotel room categories, room rates and packages, promotions and other general product knowledge. <br> Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. <br> Handling 3C payment transactions, understand correct procedures regarding with the acceptance of <br>Foreign currencies, credit cards and cash in accordance with the hotel’s standard and policies. <br> Reporting with the Front Office Manager/Duty Manager of daily tasks and kept fully aware of any relevant feedback from guests and other departments. <br> Making reservations with different online channels e.g. (Booking.com, Agoda, DOTW, Expedia). <br> Answering telephone inquiries as required and assisted other departments whenever necessary. <br> Making credit check report on daily basis. <br> Acting as Team Leader on the absent of Duty manager. <br> Trained and developed several new associates. <br> Tally accurately DTCM Tourism Dhiram Fee on daily basis. <br> Able to fix the defect profile from OCIS.2015 - 2018 (3 Years)
Grand Central Hotel, United Arab Emirates UAE
Establishing strong relationship with guests by responding to guest queries and feedbacks.