A professional with 9 years of experience in Front Office Operations presently associated with Millennium & Copthorne Airport Hotel, a 942 Unit Four Star Deluxe Hotel as Front Office Supervisor. Adept at handling day to day Front Office Operations in co-ordination with internal / external customers for smooth hotel operations. Competent in assessing and implementing effective CRM solutions with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business. Excellent communication, coordination and interpersonal skills along with a strong problem solving abilities. Capable of operating both independently & in a team to manage hotel affairs and situations.