Assistant Reservations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Reservations Manager

ACCOR

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Control the reservations team members and provide help in responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail;

Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Baku Hotel (LQA audit/ Accor all loyalty program);

Reserving hotel accommodations for guests in the Leisure, Business Travel ,Convention /Association, Corporate Meetings and Wholesale (FIT&IMM) market segments;

Accurately recording all required reservation information in the Central Reservations System (RESAWEB) and/or the Property Management System (Property Manager);

Reviewing and update reservations interfacing between the CRS and PMS;

Ensuring reservation confirmations are issued promptly and accurately;

To monitor and track special promotions and communicate information to various operational departments:

To take care of all the problems of subordinate reservation department employees in a timely manner;

Ensuring that in advance Reservations Agents are well trained and aware of all special discount rates and Accor Plus corporate programs;

Conduct regular audits of GRC, GDS, Third Party Sites, Property Manager, Hotel link and RESAWEB to ensure accuracy in rates, packages, promotions and availability;

Ensure the Reservations department consistently meets and exceeds the ACCOR All Loyalty and LQA survey goals for pre-arrival;

Prepare and submit all reports directly to the manager during the period of duty;

Provide courteous assistance and proper coordination to hotel staff and guests;

To immediately take action towards any issues or to inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

To report any technical problems and necessary needs in the work process immediately to the direct manager;

Supervise the subordinate employees by ensuring proper training, and scheduling.

Supervise the work of subordinate colleagues within the department to ensure that standards and policies of service are followed.

Qualifications

• Higher education (tourism and hotel management)
• Knowledge of Microsoft Windows computer programs
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English, Russian language
• Strong team player who can work independently in a fast paced environment