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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Cluster Reservations Manager

Industry : Hotels & Resorts

Department : Front of House

Location : Perth, Australia

Level : Staff Line level

Posted : 08 May 2025

Job Role : Reservations Manager

Recruiter : Accor Hotels

Job Ref : HOZ36871

Employment Type: Permanent

Job Type :

Validate Through : 2025-06-05

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Cluster Reservations Manager

ACCOR

Company Description

Mercure Perth & Ibis Perth are centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotels offer a combined 431 rooms (Our Ibis Hotel has just completed a major refurbishment).

Job Description

As the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities will include:

Overseeing reservations operations, including booking processes, group reservations, and room allocation
Ensuring guest inquiries and bookings are handled efficiently and courteously
Analysing occupancy trends and collaborating with revenue management to maximize room revenue
Training, mentoring, and managing the reservations team to achieve performance goals
Liaising with front office and sales departments to ensure a seamless guest experience
Assisting with VIP and special request arrangements
Maintaining accurate records of guest preferences and booking details
Prospecting and converting group leads for the business and ensuring group room night budgets are met
Increase conversion on group leads and business base for the hotels

You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.

Qualifications

The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:

Strong leadership and organisational skills with a focus on guest satisfaction
Excellent verbal and written communication abilities
Proficiency in hotel property management systems (PMS) a strong working knowledge of Opera Cloud is highly desirable.
Strong analytical skills and attention to detail
A customer-focused mindset with a passion for providing memorable guest experiences

Additional Information

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

What is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide
Access to learning and development programs through Accor Academies
Career advancement opportunities within Mercure & Ibis Perth and globally across Accor's extensive network
Opportunity to make a difference through our Corporate Social Responsibility initiatives