Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Concierge

Accor Apartments & Realty

Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!

Purpose

As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
• Address and resolve guest concerns promptly and professionally
• Offer expert recommendations for local attractions, restaurants, and activities
• Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance

• Previous customer service experience, preferably in the hospitality industry
• A track record of effectively managing multiple tasks and excelling in high-pressure situations
• Strong problem-solving abilities and a proactive approach
• Outstanding communication and interpersonal abilities
• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Drivers licence - possessing an open (manual) drivers licence is advantageous
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career