Duty Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager

RIXOS

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

1.1.1 Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
1.1.2 Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
1.1.3 Participates in the development, implementation and review of the policies, procedures, practices and standards.
1.1.4 Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
1.1.5 Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
1.1.6 Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .
1.1.7 Ensures adherence to company and hotel policies by all departmental employees.
1.1.8 Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
1.1.9 efficiently followed and monitored so as to ensure maximum comfort levels.
1.1.10 Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
1.1.11 Ensures adherence to all statutory requirements by the Front Office.
1.1.12 Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
1.1.13 Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
1.1.14 Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
1.1.15 Conduct Briefing Sessions regularly.
1.1.16 Familiarity with all Front Desk and Cashiering functions.
1.1.17 Responsibility towards guest ledger, long stays guests and pay masters.
1.1.18 Greet and welcome VIP guests upon their arrival and escort them to their rooms.
1.1.19 Identifies training needs, plans activities and oversees their implementations for all FO sections.
1.1.20 Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

Additional Information