EN - Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For EN - Front Office Manager

ACCOR

Company Description

Front Office Manager
Full-Time | Permanent Position

Step into your future with Novotel & Ibis Rotorua!
Set on the edge of Lake Rotorua and just a stroll from the city's famous Eat Street, Novotel & Ibis Rotorua are where warm Kiwi hospitality meets world-class service. We're seeking a passionate and driven Front Office Manager to lead our front office and reservations teams. In this role, you'll be the face of our hotels-ensuring every guest is welcomed, every detail is seamless, and every stay feels like home (with a touch of Rotorua magic).

Job Description

What you'll be doing:

• Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
• Be responsible for leading, and inspiring the front office and reservation teams to deliver exceptional guest service.
• Ensure your teams receive regular training and upskilling.
• Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
• Handle guest feedback promptly and professionally, turning challenges into opportunities.
• Collaborate with other hotel departments to enhance the overall guest experience.
• Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication, organizational, and problem-solving abilities.
• A passion for delivering outstanding guest service with a proactive and positive attitude.
• Proficiency with hotel management systems (Opera Cloud experience preferred).
• Flexibility to work shifts, including weekends and holidays.

• A competitive salary
• Opportunities for career development and global mobility within the Accor network.
• Staff discounts at Accor hotels worldwide.
• Training programs and access to learning platforms to support your growth.
• A vibrant, inclusive workplace where your ideas and contributions are valued.