82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Manama, Bahrain
Level : Staff Line level
Posted : 19 May 2025
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ78074
Employment Type: Permanent
Job Type :
Validate Through : 2025-06-17
Salary Description: Competetive Salary Offered
SOFITEL
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Basic Job Responsibilities:
- Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
- Manage and greet all guests, monitor and resolve all requests.
- Perform check-in/OUT of guests using the Opera system.
- Welcome and greet guests, and answer inquiries and incoming calls.
- Prepare occupancy and guest reports - Maintain group and individual arrival reports daily.
- Inform guests of hotel rates and services and create/cancel/confirm reservations.
- Check and manage room allocation.
- Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
- Coordinate and assist the concierge in all services to guests.
- Maintain knowledge of all emergency procedures
- Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Qualifications
Job Qualifications:
- Pleasant personality with a good appearance.
- Service and guest oriented
- Very good command of both written and spoken English
- Another language will be an asset
- Another language in addition will be an asset.
- Opera experience is a plus
- Physical Ability to stand for 8 hours daily
- Ability to work on shift basis.
Additional Information
Your team and working environment:
Atithi Jaiswal
Mumbai, India