Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Agent - Hotel Front Office

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Industry : Hotels & Resorts

Department : Front of House

Location : Dubai, United Arab Emirates UAE

Level : Staff Line level

Posted : 17 May 2025

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ50070

Employment Type: Permanent

Job Type :

Validate Through : 2025-06-14

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent - Hotel Front Office

MERCURE

Company Description

Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 & 2017,184 stylish, comfortable rooms are equipped with high-speed Internet connections, satellite TV, and spacious bathrooms including bathtubs and walk-in showers. Only 20 minutes from Dubai International Airport, the hotel is ideally located near the Dubai Convention Centre, World Trade Centre and Jumeirah Beach-La Mer. The hotel offers free shuttle service to the beach and Dubai Mall.

The location of the hotel is in close proximity to Sheikh Zayed Road, the Dubai International Convention & Exhibition Centre, Port Rashid, Dry Docks, Etihad Museaum, Maritime city and five minutes away from Jumeirah Beach. selection of malls and markets.

Job Description

Job Responsibilities:

To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guests relation at all times.
Welcome and assist guests efficiently, courteously and professionally in all Front Office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
Provide Guest with an insight to the city and help them plan their leisure time while staying with us
Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us
Adhering to the hotel standard operating procedures.

Job Type: Full-time

Qualifications

Requirements:

Prior experience working with Opera or a related Property Management system.
The candidate requires excellent verbal and written English communication skills.
Knowledge of other languages will be an added advantage
Previous work experience with 3/ 4 star Hospitality brands will be an added advantage though not a necessary requirement
Arabic Speaker candidates are also encouraged to apply