Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

NOVOTEL

Company Description

Located in the heart of Tropical North Queensland, Novotel Cairns Oasis Resort blends business and leisure in a relaxed, resort-style setting. Our property features a lagoon pool with a sandy beach, a children's pool, and Cairns' only swim-up bar-perfect for soaking up the sun in style.

Just a short walk from the Esplanade, city centre, and Reef Casino, we're ideally positioned for guests to explore the Great Barrier Reef, Daintree Rainforest, and Atherton Tablelands. With family-friendly amenities and a laid-back atmosphere, we're a favourite for both holidaymakers and business travellers.

As part of the globally respected Accor Group, we're committed to delivering standout guest experiences. We're currently seeking a Part-Time Guest Service Agent to join our Front Office team. If you're passionate about hospitality and enjoy working in a fast-paced, guest-focused environment, we'd love to hear from you.

Job Description

As a Guest Service Agent, you'll be the welcoming face and lasting impression for our guests. From the moment they arrive to the time they depart, your friendly and professional approach will help set the tone for a memorable stay. You'll be at the heart of the guest experience-responding to requests with efficiency, collaborating with other departments, and going the extra mile to ensure everything runs seamlessly.

What You'll Be Doing:

• Deliver smooth, efficient check-in and check-out experiences with a guest-first attitude
• Champion Accor's loyalty program by promoting membership and meeting sign-up targets
• Support revenue goals by identifying and actioning upsell and cross-sell opportunities
• Manage incoming calls with professionalism and assist with basic portering as needed
• Create meaningful moments through attentive, personalized service

• Previous experience in a hotel front office or customer-facing hospitality role
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A strong guest-focused mindset with great attention to detail
• Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced environment
• Excellent communication skills, both written and verbal
• Flexibility to work a rotating roster, including weekends and public holidays

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.