Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

PULLMAN

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco's Kitchen and Bar, as well as in-room dining services. Join us as a Guest Service Agent and be the welcoming face of Pullman Cairns International, delivering exceptional hospitality that leaves a lasting impression on every guest.

Job Description

Delivering a 5-star experience every step of the way

Providing the first and final impression for our guests, you'll embody excellence by delivering warm, authentic, and attentive hospitality throughout their entire stay.

You'll play a crucial role in ensuring a smooth and memorable experience by anticipating guest needs, managing requests proactively, and working closely with all departments to surpass expectations.

Your commitment to going the extra mile will help craft unforgettable moments for our guests. If you're passionate about outstanding service and eager to develop your hospitality career, this is the ideal opportunity to leave a meaningful mark.

Qualifications

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you

• A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences.
• Ability to thrive under pressure in a dynamic, fast-paced environment.
• Strong team player with the ability to work cohesively and collaboratively.
• Proficient in computer systems, with experience in Opera Cloud being a distinct advantage.
• Flexibility to work a rotating roster, including weekends, holidays, and nights.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach to guest needs

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.