Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

NOVOTEL

Company Description

Nestled in the heart of Tropical North Queensland, Novotel Cairns Oasis Resort offers a relaxed resort atmosphere just moments from the Esplanade, city centre, and Reef Casino. With a lagoon-style pool, Cairns' only swim-up bar, and easy access to the Great Barrier Reef and Daintree Rainforest, our resort is a favourite for both leisure and business travellers.

As part of the global Accor network, we're committed to creating memorable guest experiences through friendly service and a welcoming environment. We're currently seeking a Part-Time Guest Service Agent to join our Front Office team. If you're passionate about hospitality and thrive in a fast-paced, guest-focused role, we'd love to hear from you.

Job Description

As a Guest Service Agent, you'll be the first smile our guests see and the last goodbye they remember. You'll help create a seamless, welcoming experience from check-in to check-out, making every stay feel effortless and personal.

• Greet guests warmly and handle check-ins and check-outs with efficiency and care
• Respond to guest requests and questions with professionalism and local knowledge
• Promote Accor's loyalty program and support sign-up targets
• Identify upselling opportunities to enhance guest experiences
• Manage phone calls, bookings, and basic porter duties as needed
• Work closely with other departments to ensure smooth daily operations

• Previous experience in hotel front office or a customer-facing hospitality role
• A guest-first mindset with great attention to detail and service delivery
• Proactive, reliable, and able to adapt in a fast-paced environment
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A background with Accor and knowledge of its service culture and standards is considered an advantage.
• Flexible availability, including weekends and public holidays

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.