Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Dubai, United Arab Emirates UAE

Level : Staff Line level

Posted : 16 Aug 2025

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ52627

Employment Type: Permanent

Job Type :

Validate Through : 2025-09-13

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

ACCOR

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Novotel Bur Dubai.

Responsibilities and essential job functions include but are not limited to the following:

Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure
Utilize knowledge of hotel facilities and local merchants and attractions
Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest, and will inform the Guest if there is a delay.
Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
Keep an accurate record of all luggage delivered and collected, as well as all items delivered to rooms

Qualifications

Excellent communication skills with a friendly and professional demeanor
Strong customer service orientation with a passion for creating memorable guest experiences
A friendly personality paired with professionalism and a high standard of personal presentation
Detail-oriented with the ability to multitask in a fast-paced environment
Collaborative team player with a positive attitude
Creative problem-solving skills to address guest concerns effectively
Proficiency in hotel management software, preferably Opera or similar POS systems
Basic computer skills and ability to learn new technologies quickly
Flexibility to work various shifts, including evenings, weekends, and holidays
High school diploma or equivalent; hospitality-related degree is a plus
Open manual driver's license
Previous experience in hospitality or customer service is preferred