Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Gold Coast, Australia

Level : Staff Line level

Posted : 16 Jun 2025

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ29958

Employment Type: Permanent

Job Type :

Validate Through : 2025-07-15

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

ACCOR

Company Description

Mondrian Gold Coast is son the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.

Job Description

THE ROLE

Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
Operate the hotel's Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.

THE REQUIREMENTS

Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.
Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
Ability to multitask and work under pressure in a fast-paced environment.
Proficiency in Opera Cloud is advantageous.
High attention to detail and strong organisational skills.
Ability to work a variety of shifts including evenings, weekends and public holidays.

Qualifications

Must have valid Australian Working Rights.