Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

PEPPERS

Company Description

Peppers Marysville, part of the renowned Accor group, is seeking a confident and customer-focused Guest Service Agent to join our front office team. As the first point of contact for our guests, you'll play a vital role in delivering a welcoming, seamless experience and setting the tone for their stay.

Set against the stunning backdrop of the Yarra Ranges and Cathedral Ranges, Peppers Marysville features 100 stylishly appointed rooms that immerse guests in nature. Our modern conference and event spaces, along with our riverside restaurant, Andiamo, make us a top destination for both leisure and business travellers.

This is more than just a front desk role - it's an opportunity to represent one of Victoria's most picturesque destinations and create memorable moments for every guest.

Job Description

In this key role, you'll be the first impression for our guests - delivering warm, genuine service from check-in to check-out. You'll handle everything from guest requests and local recommendations to managing bookings and accounts with care and efficiency, helping us create seamless, memorable stays in one of Victoria's most stunning locations.

In this role, you'll:

• Welcome guests with professionalism and warmth, ensuring a smooth arrival and departure
• Handle reservations, billing, and guest requests with accuracy and attention to detail
• Answer calls and coordinate services such as transport and luggage support
• Share local knowledge and recommendations to enhance the guest experience
• Support the front office team with portering and daily operations as needed
• Contribute to occupancy and revenue goals through effective upselling and guest engagement

• A guest-first mindset, with the ability to stay calm and courteous in every interaction
• Strong interpersonal and problem-solving skills
• Comfortable working in a fast-paced environment with shifting priorities
• A collaborative approach and willingness to support the wider team
• Solid computer skills; experience with Opera Cloud is a big plus
• Flexibility to work across a rotating roster, including weekends, evenings, and public holidays

• On-site we offer car parking, duty meals and laundry services
• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.