Guest Service Agent/Porter

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent/Porter

NOVOTEL

Company Description

Join the team at Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre as a Guest Service Agent, where genuine hospitality and a guest-first approach are at the heart of everything we do. This role is ideal for someone who brings a positive attitude, takes pride in delivering memorable experiences, and is committed to making every guest feel welcomed and valued.

Located between the ocean and a private lagoon, the resort offers a true coastal escape with over 370 well-appointed rooms, a sparkling outdoor pool, a natural lagoon ideal for water activities, and outstanding dining experiences. The property also features the Sunshine Coast's largest convention centre, capable of hosting up to 1,500 guests, making it a key destination for both leisure travellers and major events.

As part of the globally recognised Accor Group, the resort is committed to providing service that goes beyond expectations. Team members enjoy a supportive and inclusive workplace, opportunities for professional development, and the chance to be part of one of Queensland's most iconic hospitality destinations.

Job Description

As a Guest Service Agent, you will be the welcoming face of Novotel Sunshine Coast Resort, playing a key role in shaping each guest's experience from the moment they arrive to the moment they leave. Your friendly, professional approach, attention to detail, and commitment to service excellence will help ensure every stay is smooth, enjoyable, and memorable.

Working closely with all departments, you'll respond to guest needs promptly and effectively, contributing to a seamless operation and a positive team environment.

Responsibilities include:

• Managing check-in and check-out procedures efficiently while maintaining a high level of guest satisfaction
• Supporting Accor's loyalty program by promoting memberships and explaining the benefits to guests
• Assisting with occupancy and revenue growth through thoughtful upselling and cross-selling of rooms and services
• Handling guest enquiries, requests, and incoming calls with professionalism and a solutions-focused approach
• Delivering warm, personalised service that reflects the resort's values and creates lasting positive impressions

• Previous experience in a hotel front office or a customer-facing role within the hospitality industry
• Proficiency in Microsoft Office; experience with Opera Cloud is highly regarded
• A strong guest service mindset with excellent attention to detail
• Self-driven and proactive, with the ability to perform well in a fast-paced and ever-changing environment
• Clear and confident communication skills, both written and verbal
• Availability to work across a rotating roster, including weekends and public holidays

• On-site we offer car parking, duty meals and laundry services
• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.