Industry :
Hotels & Resorts
Department :
Front of House
Location :
Khopoli, India
Job Role :
Guest Services Associate
Employment Type:
Permanent
Validate Through :
2025-07-03
Salary Range (monthly):
1 to 2,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Associate- Front Office
ACCOR
Job Description
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management - Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management - Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Hygiene / Personal safety / Environment:- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Key Contacts Liaises with Responsible for (as assigned) Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team
Trainees
Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:Be ready and responsible for any job, which may be assigned by the Management.
Atithi Jaiswal
Mumbai, India