82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Pullman Singapore Orchard, Singapore
Level : Staff Line level
Posted : 05 Oct 2025
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ56734
Employment Type: Permanent
Job Type :
Validate Through : 2025-11-03
Salary Description: Competetive Salary Offered
PULLMAN
Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Primary Responsibilities
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
suggestions to the hotel surrounding areas
- Assist guests with check-in and check out
- Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
payment
- Manage and assist guests with any enquiry that may arise
- Process all guests check out by confirming invoice balance, payment mode and feedback on stay
Qualifications
Knowledge and Experience
- Diploma from preferably hospitality or related field
- Minimum 1 years' relevant experience or in customer service
- Excellent written and communication skills in English and ability to communicate in a second language
Additional Information
Atithi Jaiswal
Mumbai, India