Head Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Head Concierge

ACCOR

Company Description

Head Concierge - Be the First Smile, the Lasting Impression

Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi-million-dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa's hottest new dining and drinking destination, every detail is crafted to impress.

Join the most dynamic, sought-after workplace in Noosa - where ambition meets opportunity and every day celebrates the best of coastal living.

Join us for Noosa's next chapter.

Job Description

As Head Concierge, you'll be the welcoming face of Sofitel - setting the tone from the moment the guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair.

Guest Experience & VIP Service

• Be the go-to contact for VIPs, long-term residents, and high-profile guests.
• Coordinate amenities, transport, and special requests with warmth and precision.
• Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

• Lead, train, and mentor the concierge team to deliver seamless, discreet service.
• Manage rosters, performance, and team development while fostering a culture of excellence.
• Drive upselling and guest engagement through proactive service and promotional initiatives.

• Oversee reporting, budgeting, and cost control to meet financial goals.
• Ensure compliance with WHS, safety and service protocols across all touchpoints.

• Proven leadership in luxury hotel Concierge or Front Office role.
• Impeccable grooming, guest service standards, and local area knowledge.
• Proficient in OPERA PMS and Microsoft Office
• Full Australian working rights (PR or Citizen)
• Holds a valid Driver's License, RSA, and current First Aid/CPR certification.
• Physically capable of manual handling (up to 23kg) and standing for extended periods.
• Flexible availability across a rotating roster, including weekends and public holidays.
• Les Clefs d'Or membership (or actively pursuing) - Hospitality of tourism qualification (preferred)
• Second language skills (preferred)

• 30% off food & beverage at Accor properties worldwide
• Generous Accommodation discounts at 4,500+ Accor properties across 110 countries.
• Professional Development via Accor hotels academy
• Career mobility across Accor's global brands
• A commitment to diversity, inclusion, and promoting diverse talent.