Host / Hostess

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Host / Hostess

M GALLERY

Company Description

Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

Your role

We are looking for a warm, confident, and guest-focused Hotel Host to join our team at Manly Pacific - MGallery.

As the first point of contact, you play a vital role in creating a meaningful connection with each guest - setting the tone for an unforgettable MGallery experience. This is a dynamic, guest-facing role where you'll work across the hotel - from the lobby to guest areas - ensuring that every touchpoint reflects the unique charm, service, and storytelling that define our brand.

As our next Host / Hostess, you will:

• Warmly welcome guests upon arrival and create a positive first impression in the lobby.
• Maintain an active presence in guest areas, offering assistance and a sense of genuine hospitality
• Move throughout the hotel, including the pool area, restaurant, and other guest spaces, engaging with guests to ensure they feel valued and cared for.
• Collaborate with various departments (e.g., Front Office, Pool Bar, Food & Beverage) to make sure guest needs are met seamlessly throughout their stay.
• Share local knowledge, hotel services, and personalised recommendations to enhance the overall guest experience.
• Assist with special requests, celebrations, or tailored guest moments in line with the MGallery brand promise.
• Support the guest journey by identifying opportunities to exceed expectations across all touchpoints.

• Previous experience as a lounge host, club host, restaurant host, or in a similar guest-facing role is highly preferable
• Exceptional communication and interpersonal skills with a warm, approachable demeanor.
• Strong customer service orientation and passion for creating memorable guest experiences.
• Ability to work collaboratively across departments and maintain professionalism at all times.
• Excellent problem-solving skills and the ability to stay calm under pressure.
• Basic knowledge of hotel operations (experience with Opera Cloud is a plus).
• Flexibility to work varied shifts, including weekends, evenings and public holidays.
• Attention to detail and a proactive approach to anticipating guest needs.
• A genuine passion for hospitality and local knowledge of Sydney and Manly areas is highly desirable.

• Work in front of the iconic Manly Beach
• Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
• Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more!
• Work for one of the most prestigious hotels in all of Sydney
• Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead!