Housekeeping Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Housekeeping Supervisor

M GALLERY

Company Description

Step into a leadership role where timeless elegance meets understated luxury. At Hotel St Moritz, part of the globally renowned MGallery Hotel Collection, we're looking for a Housekeeping Supervisor to guide, inspire, and elevate our high-performing team.

Perched above Lake Wakatipu with sweeping views to The Remarkables, Hotel St Moritz embodies the spirit of Queenstown. With beautifully appointed rooms and suites, Lombardi Restaurant, a hot tub garden, and welcoming service that goes beyond the expected, our hotel is a proud reflection of both its location and our people.

Job Description

As Housekeeping Supervisor, you will lead by example - hands-on, attentive, and inspiring. Your focus will be on maintaining impeccable standards of cleanliness and luxury, while also shaping a supportive and motivated team culture. This role blends detail-oriented operational excellence with warm, genuine hospitality.

What You'll Do

• Supervise, train, and mentor Room Attendants and Team Leaders
• Conduct room inspections, ensuring standards of five-star boutique luxury
• Support onboarding, ongoing training, and professional development for your team
• Communicate seamlessly with Front Office, Maintenance, and wider hotel teams
• Manage daily operations, rosters, productivity, and guest requests with efficiency
• Uphold health, safety, and environmental procedures with diligence
• Step in to support your team with cleaning duties when needed

• Minimum 3 years' housekeeping experience, ideally in a luxury hotel
• A sharp eye for detail and a passion for delivering flawless standards
• Friendly, approachable, and able to motivate and connect with your team
• Strong organisational skills with the ability to juggle multiple priorities
• A team player who thrives in a hands-on, physically active role
• Excellent English communication skills, both written and verbal

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.