In Room Dining Order Taker

Salary Details

Salary Description: Competetive Salary Offered

Job Description For In Room Dining Order Taker

RIXOS

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and customer-focused In Room Dining Order Taker to join our team at our luxurious resort in Phu Quoc, Vietnam. As a vital member of our In Room Dining team, you will play a crucial role in ensuring our guests enjoy a seamless and memorable dining experience from the comfort of their rooms.

• Answer incoming calls promptly and professionally, taking guest orders with precision and attention to detail
• Provide knowledgeable recommendations about menu items, specials, and beverages to enhance the guest experience
• Accurately input orders into the Point of Sale system, ensuring all special requests and dietary requirements are properly recorded
• Coordinate with the kitchen and service staff to ensure timely preparation and delivery of orders
• Handle guest enquiries, special requests, and concerns efficiently and courteously
• Maintain up-to-date knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Process payments and maintain accurate records of all transactions
• Collaborate with team members to ensure smooth operations during peak hours and special events
• Adhere to all food safety, hygiene, and sanitation standards
• Assist with additional tasks as required to support the In Room Dining department

• Previous experience in a customer service role, preferably in the hospitality industry
• Familiarity with Point of Sale systems and order-taking procedures
• Excellent communication skills in English; knowledge of Vietnamese is advantageous
• Strong interpersonal skills with a friendly and professional demeanour
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Flexible availability to work various shifts, including mornings, evenings, nights, weekends, and public holidays
• Basic mathematical skills for handling orders and payments accurately
• Comprehensive knowledge of food and beverage items, including awareness of common allergens and dietary restrictions
• Physical stamina to stand and walk for extended periods, as well as carry trays and dining equipment when necessary
• Ability to remain calm and courteous under pressure, consistently prioritising guest satisfaction
• Strong organisational skills and a proactive approach to problem-solving

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.