Multi-Skilled Front Desk/Nights (F/M/X)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Multi-Skilled Front Desk/Nights (F/M/X)

ACCOR

Company Description

Our mission at Ibis Budget Hounslow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

• Warmly greet and welcome guests, ensuring a positive first impression
• Efficiently handle check-in and check-out procedures, maintaining accuracy at all times
• Respond promptly and professionally to guest enquiries and requests
• Manage room reservations, assignments, and status updates
• Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle telephone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Perform night audit tasks, including balancing accounts and preparing daily reports
• Ensure the lobby and reception area are clean, organised, and presentable throughout the night
• Maintain security awareness and follow established safety procedures
• Set up breakfast and manage snacks and drinks sales as required
• Perform any other ad-hoc duties as assigned

• Excellent communication and interpersonal skills with a friendly, professional demeanour
• Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
• Proficiency in basic computer applications and Opera Cloud
• Ability to work night shifts and remain alert and composed during late hours
• Previous experience in a customer-facing role, preferably in hospitality
• Basic accounting skills for night audit tasks
• Familiarity with emergency procedures and hotel security protocols
• Knowledge of Hounslow and popular attractions in the surrounding areas
• Flexibility to work various shifts, including weekends and bank holidays
• High school diploma or equivalent; hospitality-related education is advantageous
• Demonstrated ability to provide exceptional customer service in a fast-paced environment
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Basic food handling knowledge and adherence to food safety standards

• A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
• Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
• Access to exclusive Accor benefits, discounts at hotels worldwide and much more.