Product Owner - Opera Cloud PMS (F/H/X)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Product Owner - Opera Cloud PMS (F/H/X)

ACCOR

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists , bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

You will be part of the Core Property Tech department, which is responsible for optimizing key applications used in Accor hotels.

Within this department, the PMS (Property Management System) team focuses on improving and deploying the Opera Cloud hotel management solution to several thousand hotels. The goal is to ensure operational efficiency across hotel operations by facilitating understanding and adoption at hotel and regional levels, while also contributing to the expansion of the platform.

Your missions and responsibilities :

Advisory & Design:

• Define the product vision in collaboration with the Product Manager
• Build, prioritize, and manage your backlog based on our OKRs (Objectives & Key Results)
• Collect, analyze, and challenge business requirements
• Continuously gather and integrate user feedback, especially during redesign phases
• Brief technical teams and coordinate design efforts to ensure on-time and on-budget delivery, while monitoring product quality
• Track implementation progress and update functional documentation to ensure effective communication with business teams (support, regions, brands, hotels)

• Ensure product quality by defining the required standards and related KPIs
• Maintain clear and efficient communication with all stakeholders to ensure smooth delivery cycles
• Prioritize bugs based on customer impact and manage them within the product backlog

• Define, track, and analyze performance indicators
• Analyze feedback from hotel staff, owners, and regional teams to measure satisfaction
• Create performance reports and communicate on progress and key metrics

• Product management
• Strong analytical and problem-solving skills
• Ability to absorb diverse types of information, including technical, marketing, and business inputs
• Performance analysis
• Excellent communication skills, including the ability to manage multiple stakeholders
• Strong adaptability and team spirit
• Organizational skills

• Fluent French and English are required (you will interact with international stakeholders)

• Microsoft Office Suite
• Knowledge of PMS systems such as OPERA or FOLS is a plus

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

• ALL - Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
• €10 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.