Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Reservation Manager

Industry : Hotels & Resorts

Department : Front of House

Location : Hurghada, Egypt

Level : Staff Line level

Posted : 28 Sep 2025

Job Role : Reservations Agent

Recruiter : Accor Hotels

Job Ref : HOZ11176

Employment Type: Permanent

Job Type :

Validate Through : 2025-10-26

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservation Manager

MERCURE

Job Description

We are looking for a Reservations Manager, who will be responsible for the following:

Direct, guide and train the Reservations team members on their core duties.
Achieving Reservation KPI for ALL membership enrollment.
Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
Focus on and assist in driving LQA, including reporting, training and development of all team members.
Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
Process and input reservations following hotel standard operating procedures.
Take direct reservations when necessary, including all Executive Office bookings.
Ensuring minimal open outstanding accounts for reservations.
Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.