Reservations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent

ACCOR

Company Description

Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi-million-dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa's hottest new dining and drinking destination, every detail is crafted to impress.

Join the most dynamic, sought-after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living. Join us for Noosa's next chapter.

Job Description

Sofitel Noosa Pacific Resort is currently seeking a vibrant and customer focused individual to join our Reservations team. If you are a confident communicator with a passion for delivering exceptional service, this could be the perfect opportunity for you.

As a Reservations Agent, you will play a key role in managing bookings across the Resort. You'll be the first point of contact for guests, handling room inquiries, reservations, confirmations, and cancellations. In addition, you'll assist with yield management to ensure we maximise occupancy and revenue.

You'll also be fully knowledgeable about the hotel's facilities, services, packages, and specials, enabling you to provide tailored recommendations and build genuine connections with both new and returning guests, using guest history to enhance their experience.

This is an active position involving:

• Efficiently and accurately process all guest reservations
• Provide up-to-date and detailed information on hotel facilities, special offers, and promotions
• Ensure all guest records and reservation details are accurately updated and maintained
• Assist guests with reservation inquiries in a prompt and courteous manner
• Consistently provide exceptional customer service to enhance guest satisfaction
• Offer a personalised and memorable experience tailored to each guest's needs
• Maintain effective communication and positive working relationships across all hotel departments

• Previous experience in a customer service or reservations role
• Excellent communication and interpersonal skills
• Ability to multitask whilst ensuring exceptional attention to detail
• Immaculate presentation and grooming standards
• A passion for sales and promotion
• High level of creativity with local knowledge
• Strong attention to detail and a commitment to guest satisfaction
• A proactive, "can-do" attitude with a friendly and outgoing personality
• Flexibility to work a variety of shifts, including weekends, mornings and evenings

• 30% discount off food & beverage at Accor properties worldwide
• Generous Accommodation discounts at over 4,500 Accor properties across 110 countries.
• Professional Training and Development through the Accor hotels academy
• Work, travel and promotion opportunities across the Accor Brand
• A commitment to diversity and inclusion, with a focus on attracting and promoting diverse talent.