Reservations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Manager

Accor Apartments & Realty

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa.

While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach.

Purpose

As Reservations Manager, your role is pivotal in shaping exceptional guest experiences, f rom their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.

You will also be the driving force behind revenue strategy execution for Pullman Bunker Bay. Dynamically collaborating with diverse teams, you will delve into market trends, spearhead strategic direction, and optimize revenue to skyrocket our financial success.

This will be a fixed-term role for 12 months.

Primary Responsibilities

• Take the helm and guide the reservations' day-to-day operations with expertise
• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
• Drive revenue management strategy into action, ensuring seamless distribution and precise rate mapping.
• Conduct thorough market analysis, updating pricing decisions and maintaining awareness of demand
• Foster collaboration with internal teams, including Revenue and Business Intelligence, Distribution, and Sales, and external partners to streamline inventory management processes
• Proactively propose adjustments to rate and inventory strategies, fostering a culture of revenue optimization
• Provide meticulous data entry support, generate comprehensive reports, and actively contribute to yield meetings to drive strategic decision-making

• Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career
• Masterful in the art of both written and spoken communication
• Proficiency in using reservation and property management systems is a plus
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• Proven operational experience in hotel Front Office or Reservations
• Harness a working understanding of Revenue Management principles in both corporate and leisure domains
• Showcase your sharp analytical skills, impeccable organization, and mastery of time management
• Familiarity with Sihot, Calumo and Microsoft Excel

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career