Spa & Recreation Attendant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa & Recreation Attendant

FAIRMONT

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

The Spa & Recreation Attendant is responsible for ensuring a seamless, luxurious, and relaxing experience for all spa and recreation guests. This role involves maintaining impeccable cleanliness and hygiene standards, providing excellent guest service, and supporting day-to-day operations of the spa and wellness facilities. The ideal candidate is attentive, proactive, and passionate about delivering an outstanding guest experience in a prestigious environment.

Key Responsibilities

• Welcome guests warmly and escort them to spa and recreation facilities.
• Assist guests with facility orientation, answer inquiries, and handle guest requests promptly and professionally.
• Maintain a friendly, approachable demeanor while upholding the high standards of the Raffles & Fairmont brands.
• Support front-of-house operations including appointment check-ins and VIP guest services.
• Ensure all spa and recreation areas, including treatment rooms, locker rooms, pools, and fitness zones, are clean, tidy, and well-stocked.
• Prepare treatment rooms between sessions by changing linens and replenishing products and supplies.
• Manage inventory levels for towels, amenities, and equipment; report shortages or maintenance needs promptly.
• Monitor and maintain the ambiance through control of lighting, temperature, and music.
• Assist with opening and closing duties of the spa and recreation facilities.
• Maintain logs of daily activities, cleaning schedules, and equipment checks.
• Report and follow up on maintenance issues or safety hazards immediately to ensure guest safety and comfort.
• Collaborate with spa therapists and management to ensure smooth daily operations.
• Adhere strictly to health, safety, and hygiene policies and protocols at all times.
• Follow all brand standards and operating procedures to maintain the highest levels of cleanliness and guest care.
• Assist in emergency procedures if necessary and ensure compliance with safety regulations.

• Minimum of 1 year experience in spa, wellness, hospitality, or recreation facility roles preferred
• Strong attention to detail and commitment to maintaining high hygiene standards
• Excellent communication skills in English; additional languages are a plus
• Physically fit and able to stand for extended periods, bend, lift, and perform cleaning duties
• Flexible availability including weekends, evenings, and public holidays
• Knowledge of basic safety and first aid principles is advantageous