Spa Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa Supervisor

SLS

Company Description

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

The Role
As Spa Supervisor, you will be at the heart of our wellness journey, supporting the Spa Manager in leading daily operations while being on the floor to guide, coach, and inspire the team. You will ensure treatments and services are delivered flawlessly, guests feel pampered from start to finish, and every detail reflects the SLS luxury-lifestyle spirit.

Key Responsibilities

• Support the Spa Manager in supervising daily spa operations, ensuring smooth and efficient service flow.
• Lead by example on the floor, providing hands-on support and coaching to therapists and attendants.
• Deliver warm, professional, and personalized guest service, ensuring every guest leaves rejuvenated and inspired.
• Monitor treatment quality, service standards, and guest feedback to uphold excellence.
• Assist with scheduling, team rostering, and time management to balance operational needs and guest demand.
• Oversee cleanliness, hygiene, and safety standards throughout the spa facilities.
• Support retail sales, promotions, and wellness initiatives to drive revenue.
• Assist with onboarding and training new team members, embedding SLS service standards into daily practice.
• Handle guest concerns or service recovery with professionalism and creativity.
• Act as an ambassador of wellness across the property, reflecting the SLS ethos of style, luxury, and service.

• 2-3 years' experience in spa or wellness operations, ideally in a supervisory role within luxury hotels or resorts.
• Strong knowledge of spa treatments, products, and wellness standards.
• Excellent communication, leadership, and guest service skills.
• Organized, proactive, and attentive to detail.
• Fluent in English; Arabic is an advantage.
• Passion for wellness, beauty, and delivering exceptional guest experiences.