VP Operations, Rixos and All-Inclusive Collection - Egypt

Salary Details

Salary Description: Competetive Salary Offered

Job Description For VP Operations, Rixos and All-Inclusive Collection - Egypt

ENNISMORE

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Vice President Operations is responsible for upholding the profitability, vision, mission, values and culture of Rixos & All-Inclusive Collection. By leading business operations within the assigned hotels. Developing a high-performing operations team. Manage and monitor all relevant functions, projects, and activities within hotels' operation and make major decisions. He/she is mainly responsible for the commercial & operational results and projects execution in his/her assigned hotels. Work closely with Corporate and Regional Teams to determine business goals, set strategic plan & objectives and co-ordinates relevant activities to achieve the common goals and improve commercial results. This always with due regard to execution and maintenance of Rixos & AIC operational policies and standards, international and domestic.

MAIN DUTIES AND RESPONSIBILITIES:

FINANCIAL/COMMERCIAL

• To lead General Managers and Operation Regional Team in developing the annual hotels' business plan & operating budget according to the corporate guidelines and local needs
• Assist the Managing Director in setting the annual GOP targets for each hotel
• Monitor hotels' monthly P&L with quarterly review
• Monitor financial expenditure, contracts and agreements according to MHR guidelines
• Work closely with Vice President Finance to identify opportunities to increase revenues or saving cost
• Work closely with Vice President People & Culture to monitor manpower budget and expenses
• Support in resolving financial conflicts & approvals with owners' representatives
• Guide GMs and Regional teams to prepare pre-openning plans and budget for new hotels
• Initiate the business plan and operating budget for hotels' new extensions or new outlets
• Continuously seek ways to assist the hotels to maximize their revenues and profits
• Assist in developing the annual sales & marketing plan for assigned hotels, in co-ordination with the Regional Sales & Marketing Team and ensure co-ordination of hotels' marketing
• Constant awareness of the general market trends and competition set (local, domestic, international) and the activities of competitors

• Drive continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery and guest satisfaction in all hotels
• Monthly/quarterly meetings with GMs and Operation Regional Team
• Review hotel's top management structure and propose changes as per operation needs
• On-site visit plan for all hotels with priority to new opening hotels & new hotels' extensions
• Review, assess and facilitate new business development proposals and initiatives when appropriate
• Monitor and supervise the design, implementation, and execution of new F&B and culinary concepts
• Monitor and supervise new hotels' opening plans and new projects execution
• Ensure all hotels are implementing and maintaining all requirements for Quality Certification, including but not limited to ISO, HACCP, Safe Hotels, and any other quality or health certifications
• Ensure all hotels are aware of the annual ESG objectives and monitor its progress
• Ensure all hotels are adhering to all health & safety regulation forced by local law and in line with corporate guidelines
• Support and guide the preparation and management of corporate and mega events
• Review guest satisfaction reports and ensure hotels have ongoing improvement plans to meet the targets
• Oversee existing information systems and supervise new systems implementation to ensure maximum optimization and compliance with corporate guidelines and local regulations
• Monitor purchasing / procurement budget and expenses on monthly basis for each hotel and make necessary decisions or adjustments when needed
• Lead hotels to initiate and implement cost saving plans when needed
• Monitor the Spa operation, budget and revenue, and ensure the services provided are competitive, and be fully aware of the terms and condition of the agreements with the third party

• Provide day-to-day leadership and guidance to GMs and Operation Regional Team
• Collaborate with Regional Team to shape the long-term vision and strategic direction of Rixos & AIC, influencing key business decisions
• Set annual individual goals for General Managers and Operation Regional Team
• Dedication to building and growing a strong and stable workforce across all hotels
• Conduct performance discussion & appraisals and set clear individual plans for GMs & Operation Regional Team
• Conduct quarterly / mid-year performance review and progress for agreed objectives & goals
• Establish work standards and expectations for self and others
• Appropriately assign/delegate work and authority to others in the accomplishment of goals
• Keep goals and objectives in sight at all times and monitor progress
• Provide coaching, advise and assistance as required
• Help subordinates overcome obstacles and deal with problems.
• Appropriately assess contributions and performance of team members; provide appropriate recognition and deal with problems as they arise

• Present Rixos & AIC and its portfolio of hotels publicly, comfortably and energetically
• Excellent interpersonal, presentation and public speaking skills, both practiced and impromptu
• Participate in local and international events and conferences whenever an opportunity rises to promote and present Rixos & AIC

• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives, methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential

• Follow through on commitments
• Work well both autonomously and within a team
• Display a positive, approachable attitude
• Spend time getting to know your fellow employees and our guests
• Support each other; we all work within the same hotel and company

• Committed to quality
• Committed to exceptional financial results
• Be responsible for the bottom line
• Committed to the Rixos Policies & procedures Guide

• Never settle for the status quo or mediocre work
• Continuously search for areas of improvement
• Provide positive, constructive feedback

• Bachelor's / master's degree in hospitality and or business administration
• 15 to 20 years of managerial experience in hospitality
• Proven strategic planning and budgeting experience
• Demonstrated experience setting, monitoring and meeting quarterly and annual goals
• Demonstrated solid project management skills
• Experience building and scaling teams and systems
• Organizational Savvy & Strong business acumen
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• An entrepreneurial spirit with bold leadership approach
• Aptitude in sound decision-making and problem-solving in pressure situations
• Outstanding organizational and leadership abilities, including the ability to recognize and cultivate rising talent