Arriba Abajo Restaurant General Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Arriba Abajo Restaurant General Manager

Description

The role

It's fitting that our restaurant is named after Mexico's most popular toast, because at Arriba Abajo, bringing people together is at the heart of everything we do. And we do it seamlessly with service, views, experiences, and tastes that are a cut above the rest. From Oaxaca to the Yucatan, we guide each and every party on a journey between Mexico's coasts. From raising a glass of something deliciously fresh to partying poolside with the Austin skyline in view - we are the place for seamless group outings with service and offerings that never miss a beat.

Located in Downtown Austin, in the heart of the music and ever-changing culinary scene, Arriba Abajo's General Manager plays an integral part of leading the vision of our restaurant's cantina-themed style. The General Manager reports to the Regional Director of Restaurant Operations for Hyatt's Lifestyle Independent Restaurant Group as well as the Director of Food and Beverage.

Arriba Abajo is situated inside the Thompson and Tommie Austin, a part of Hyatt Hotels. This is not your traditional "Hotel Restaurant". Arriba Abajo fosters and environment where everyone works within a manner that is consistent with an independent owner\operator restaurant in partnership with the hotel.

Essential Duties and Responsibilities

• Ensure compliance with all departmental policies, service procedures, and state liquor regulations.

• Deliver exceptional guest experiences and manage guest relations, anticipating needs and resolving issues promptly.

• Lead, train, and develop food & beverage associates: interviewing, onboarding, scheduling, coaching, conducting reviews, and addressing performance or disciplinary issues.

• Manage daily operations: oversee reservations, guest flow, table assignments, and service execution in line with brand standards.

• Collaborate with the Chef de Cuisine and leadership team to create seamless dining and culinary experiences.

• Monitor restaurant environment, cleanliness, supplies, equipment, and staff readiness; coordinate with Engineering for maintenance needs.

• Review and analyze daily sales, labor, and financial performance; manage budgets, control costs, and contribute to marketing, programming, and revenue strategies.

• Prepare schedules, payroll, and tip distribution in line with forecasts and labor standards; adjust staffing as needed.

• Ensure accurate cashiering, compliance with accounting procedures, and completion of all closing duties.

• Conduct pre-shift meetings, attend leadership meetings, and cascade updates to the team.

• Foster a cooperative, positive work environment that promotes productivity, morale, and collaboration across departments and vendors.

Technical Skills

• Strong financial acumen: ability to analyze labor, P&L statements, and drive revenue while controlling costs.

• Proven leadership and people development skills; ability to inspire, motivate, and maintain a cohesive team.

• Expertise in service standards, wine/spirits knowledge, and food & beverage operations.

• Skilled in project management, organization, and prioritization in a fast-paced environment.

• Ability to identify training needs, enforce policies, and uphold brand and hotel standards.

This role will embody our leadership expectations: Championing Hyatt's Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.

The hotels

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest's will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The 5th Street Diner + The Royale Room, a street side concept serving daily fare for locals, residents and guests alike. This mixed-use project will also feature a residential tower - Siena - and 10,000 square feet of retail space.

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

Qualifications
• Full-time management position requiring schedule flexibility, including weekends and holidays.

• Minimum of 4 years of progressive food & beverage management experience, preferably in a hotel or high-volume concept.

• Previous experience as an Assistant Restaurant Manager or Restaurant Supervisor strongly preferred.

• Strong knowledge of food, wine, beer, and spirits, with the ability to implement new F&B concepts.

• Proven leadership skills with a track record of motivating teams, improving performance, and delivering exceptional guest service.

• Service-oriented with excellent interpersonal, organizational, and administrative skills.

• Clear, concise verbal and written communication skills; professional presentation style.

• High energy, entrepreneurial spirit, and ability to thrive in a fast-paced environment.

• Proficiency in Microsoft Office (Word, Excel) and general computer systems, including point-of-sale systems.

• Extremely detail-oriented and organized, with strong problem-solving and decision-making skills.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.