Assistant Director, GPS Support ASPAC

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Director, GPS Support ASPAC

Description

The Role:
We're looking for an Assistant Director GPS Support, a pivotal leadership role at the heart of GCC operations in Asia Pacific. As the Assistant Director GPS Support, you'll drive commercial growth and elevate service excellence by leading GPS Support operations across the region. As the key connector between hotel partners, regional teams, and GCC leadership, you'll ensure seamless service recovery, data-driven decision-making, and stakeholder engagement. This role is perfect for a strategic thinker with deep expertise in reservations and customer service, ready to lead a high-performing team and continuously enhance operational efficiency. We are looking for the right candidate in any of the following locations: China, Korea, Japan and India on a remote/hybrid working arrangement.

What you'll do:
The Assistant Director, GPS Support - ASPAC, will lead strategic and operational initiatives to enhance GPS Support services across the Asia Pacific region. They will act as a key liaison between hotel partners, regional operations, and GCC leadership, ensuring service excellence, operational efficiency, and stakeholder engagement. The role will include:

• Providing expert guidance on escalated issues including inventory, reservations, and service recovery.
• Leading performance review sessions with hotel stakeholders to deliver tailored insights and strengthen partnerships.
• Coordinating special event management and emergency response efforts across the region.
• Driving data analysis and process optimization to elevate guest experience and operational outcomes.
• Identifying and supporting technology enhancements to improve GCC workflows and responsiveness.
• Delivering strategic reporting and insights to inform decision-making and performance improvement.
• Supporting training, brand launches, and hotel openings to ensure operational readiness.
• Consolidating ASPAC performance data and feedback to drive continuous improvement.
• Championing Hyatt's core values in all aspects of the role.

• 3-5 years in Hyatt Hotel or Hyatt GCC operations environment
  
• 5-10 years of hospitality industry or related field experience preferred
  
  

• BSc / BA (required)
  
• MSc / MA (preferred)

• Must be proficient in using Microsoft Office, particularly Excel, PowerPoint, and Teams.
  
• Hyatt Central Reservation System knowledge (required)
  
• Hyatt Property Management System knowledge (preferred)
  

• Excellent organisational and leadership skills
  
• Strong relationship-building and customer service mindset
  
• Ability to work independently and collaboratively as part of a team
  
• Must be able to travel for hotel openings/training (approximately 5%-10%)
  
• Outstanding verbal and written communication skills
  
• Strong presentation and training delivery capabilities
  
• Effective interpersonal skills to engage with diverse stakeholders
  
• Ability to evaluate information, identify trends, and set priorities
  
• Working knowledge of data analysis and performance/operational metrics
  
• High attention to detail and accuracy in reporting and decision-making
  
• Capable of developing and supporting departmental SOPs
  
• Skilled in multitasking and managing multiple projects simultaneously
  
• Familiarity with industry legal rules and guidelines
  
• Understanding of hospitality operations, brand standards, and service excellence